Remote desktop services

Client: TCS

Payroll: VARITE INDIA PVT LTD

Note: Moved to direct TCS payroll after 3-6 months, subject to BGV report Clearance.

Note: You can share the updated cv and UAN History or one payslip of the latest two years of exp to process the profile without any delay( Mail : Manpreet@gctechsoft.com). ( Verification of the UAN History or one payslip is to avoid fake profiles)

Requirement: Remote desktop services

Exp :8+ Years

Location : Bangalore(WFO)

Max Budget: 20 LPA

Remote desktop support -Mandatory -<20%>

SCCM Mandatory <20%>

Imaging and Patch Management Mandatory <20%>

Software Distribution Mandatory <20%>

Communication Mandatory <20%>

Deskside Management, Touch Support, Local IT, Imaging, O365 Support, Investigate and troubleshoot software and desktop issues.

Provided all desktop, laptop, printer, and proprietary software support and administrative functions to support desktop user issues.

Remote support & troubleshooting of end user issues

Windows OS, MacBook support

Zscaler troubleshooting

The Engineer is responsible for managing and support end-end Remote Desktop related activities.

Should be able to understand business, technical requirements, and provide solution, design and implementation approach for SCCM, Intune and Windows 10

Must have prior experience in Design and Implementation of SCCM hierarchy

Must have prior experience of Design and Implement migration to SCCM from other tools

Sample Questions :

1. How to fix a computer that won't boot? What's a BSOD? Difference between HDD/SSD?
2. Troubleshoot email/Wi-Fi issues, printer setup, malware removal, Office 365.
3. Describe the Active Directory replication process and the tools you would use to troubleshoot a replication failure between two Domain Controllers (DCs).
4. Can you explain the patch process?
5. What is your experience with ticketing systems (Jira, ServiceNow)?
6. How do you prioritize the activities in the queue?