Reference Data Services Representative

Citi Bank

2 - 4 years

Pune

Posted: 03/05/2026

Getting a referral is 5x more effective than applying directly

Job Description

Discover your future at Citi

Working at Citi is far more than just a job. A career with us means joining a team of more than 230,000 dedicated people from around the globe. At Citi, you’ll have the opportunity to grow your career, give back to your community and make a real impact.

Job Overview

Role Overview

The Reference Data Services Representative is a pivotal role, responsible for performing complex assignments that directly influence the quality and service delivery of the business. This individual operates with significant autonomy, managing and maintaining critical reference data, especially settlement instructions, across a wide array of products and services. The role demands in-depth knowledge of team objectives and a keen understanding of how responsibilities contribute to overall functional goals, while consistently upholding high standards of quality and compliance.

Responsibilities

Perform ongoing maintenance and refresh of existing customer data and settlement instructions.
Set up and maintain settlement instructions efficiently within various internal applications.
Engage daily with global operations teams to ensure prompt and accurate updates of all settlement instructions.
Actively monitor settlement rates and collaborate with other operations teams to ensure correct and timely SSI additions.
Directly source settlement instructions from clients for data refresh, exception processing, and workflow requests.
Contribute to and deliver reference data remediation projects as directed by management.
Exercise oversight over offshore vendor activities and ensure adherence to required standards.
Appropriately assess risk in business decisions, ensuring compliance with regulations and firm policies.

Requirements

2-4 years of relevant experience in reference data services or a similar operational role.
Demonstrated knowledge of Settlement Instruction (SSI) data and related external products/services.
Understanding of the end-to-end trade flow across diverse financial products.
University degree
Ability to work effectively with little to no direct supervision.
Strong communication skills, demonstrating tact and diplomacy when handling sensitive information.
Basic knowledge of organizational structure, business operations, and internal policies.

About Company

Citi Bank, officially known as Citibank, is a global financial institution and the consumer division of Citigroup, a leading multinational banking corporation. Established in 1812, Citibank provides a wide range of financial services, including retail banking, credit cards, personal loans, wealth management, and investment banking. With a strong presence in over 100 countries, it serves millions of customers worldwide, offering both individual and business banking solutions. Citibank is known for its digital banking innovations, global reach, and commitment to financial inclusion and economic growth.