RECOVERY EXECUTIVE
Muthoot
0 - 2 years
Coimbatore
Posted: 05/05/2026
Job Description
ROLE SPECIFICATION
Role Title | Recovery Executive |
Employee Interviewed |
|
Reports To | Regional Recovery Manager |
Company | Muthoot Fincorp Limited |
Function/Department | Secured & Unsecured Lending Business / Recovery |
Written By | Samyukt |
Approved By (Jobholder) |
|
Approved By (Immediate Superior) |
|
Date (Written On) | 30/12/2025 |
ROLE SUMMARY
The role responsible for recovering overdue payments, negotiating with customers, and ensuring compliance with company policies and laws.
ORGANIZATIONAL CHART
O
KEY RESPONSIBILITIES
Portfolio Management | Contact delinquent customers via phone, email, or written correspondence. Focus on high-risk accounts for recovery |
Stakeholder Management | Collaborate with internal teams (legal, Business, etc.) |
Compliance Management | Ensure compliance with regulatory requirements, organizational policies, and industry standards. |
Data Management | Provide regular reports on recovery rates and performance to senior team |
KEY DECISIONS TAKEN
NA
KEY INTERACTIONS
Internal Stakeholders | External Stakeholders |
Business Legal Recovery
|
Customers, Police dept
|
KEY ROLE DIMENSIONS
Geographical Coverage- No of Direct Reportees- Total Team Size - Portfolio -
| 12 – 15 Branches (75 – 150 Kms) Nil Nil 14 to 15 Lacs & 40 to 80 Cases |
KEY SKILLS & BEHAVIOURAL ATTRIBUTES
- Strong communication and negotiation skills
-Proficiency in debt recovery software and accounting systems
- Knowledge of debt recovery laws and regulations
Muthoot Finance Ltd. is India’s largest Non-Banking Financial Company (NBFC) specializing in gold loans. Headquartered in Kochi, Kerala, the company offers a wide range of financial services including personal loans, insurance, money transfer, forex, and microfinance. Its core business is providing instant loans against gold jewellery, primarily serving the unbanked and underserved population across urban and rural India. With over 6,000 branches and a strong presence in international markets like the UAE, USA, and UK, Muthoot Finance is known for its deep-rooted trust, operational scale, and strong commitment to financial inclusion. The company is publicly listed and regulated by the Reserve Bank of India.About Company
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