Receptionist

Company Description

Posshe Salon is a premium beauty and wellness destination in Ahmedabad dedicated to providing exceptional hair, skin, and grooming services in a welcoming and client-focused environment. We combine professional expertise, modern techniques, and high-quality products to deliver personalized experiences for every client. Our team is committed to excellence, continuous learning, and maintaining the highest standards of customer service, hygiene, and professionalism.

At Posshe Salon, we foster a positive and collaborative workplace where employees are encouraged to grow their skills, build rewarding careers, and contribute to creating outstanding client experiences.

Role Description

This is a full-time, on-site Receptionist role based in Ahmedabad. As the first point of contact for clients, the Receptionist plays a vital role in creating a positive and professional salon experience.

The Receptionist will welcome clients, manage appointments, answer phone calls and messages, coordinate schedules with salon staff, and ensure smooth day-to-day front desk operations. The role also involves handling billing and payments, maintaining client records, providing information about salon services and promotions, and supporting administrative tasks as required.

The ideal candidate should possess excellent communication skills, a professional appearance, strong organizational abilities, and a passion for customer service.

Key Responsibilities

* Welcome and assist clients in a respectful and professional manner.

* Answer phone calls, WhatsApp inquiries, and online booking requests.

* Schedule, confirm, and manage client appointments efficiently.

* Coordinate with hairstylists, beauty therapists, and technicians to maintain smooth booking flow.

* Maintain accurate client records and appointment information.

* Handle check-in and check-out procedures.

* Process payments, generate invoices, and maintain billing records.

* Assist with daily cash handling and reconciliation.

* Provide information regarding salon services, pricing, packages, and promotions.

* Promote salon retail products and membership programs when appropriate.

* Maintain a clean, organized, and welcoming reception area.

* Support administrative and clerical tasks as required.

* Handle client feedback and resolve basic concerns professionally.

* Ensure exceptional customer service and client satisfaction at all times.

Qualifications & Skills

* Strong customer service and interpersonal skills.

* Excellent verbal and written communication abilities.

* Professional phone etiquette and front desk management skills.

* Basic clerical and administrative experience.

* Computer literacy, including Microsoft Office and salon management software.

* Strong organizational and multitasking abilities.

* Ability to work efficiently in a fast-paced environment.

* Professional appearance and positive attitude.

* Attention to detail and accuracy in record keeping and billing.

* Ability to maintain confidentiality of client information.

What We Offer

* Competitive salary and performance-based incentives.

* Professional and supportive work environment.

* Training on salon systems, customer service, and operations.

* Career growth and advancement opportunities.

* Opportunity to work with a premium salon brand and experienced professionals.