Qualtrics Developer

Dbiz is a high-performing product & engineering company that partners with organizations to help build digital solutions using the right technology at the right time while driving innovation through creative use of technology.

Responsibilities

• Serve as the primary point of contact for client queries related to the Qualtrics XM Platform, ensuring timely and accurate resolution of issues via calls and email.
• Diagnose, troubleshoot, and resolve technical and functional platform issues independently and in coordination with the implementation team.
• Document support tickets, resolutions, and workarounds, keeping all project and client records current and up-to-date.
• Conduct training sessions and walkthroughs for clients on specific and new aspects of the Qualtrics platform and related solutions.
• Escalate complex or unresolved issues to senior consultants or Qualtrics support channels, tracking progress through to resolution.
• Support survey programming, dashboards, workflows, API/CRM integration, close loop and other platform configuration activities using Qualtrics
• Maintain a responsive, professional, and solution-oriented approach to strengthen client relationships.
• Continually develop in-depth product knowledge and stay current with new Qualtrics features, updates, and best practices.

Qualifications

• Bachelor's degree in Business, Computer Science, Information Systems, or a related field.
• 35 years of experience in a SaaS support, technical support, or client-facing technology role.
• Hands-on experience with the Qualtrics XM Platform; Qualtrics certification is a strong advantage.

Life at Dbiz:

Competitive salary and attractive benefits.

A dynamic and innovative work environment.

Opportunities for personal and professional growth.

An engaging and collaborative company culture.