Quality Manager

Quality Manager | Starcrest Services Pvt. Ltd. | Hyderabad | Pune / Mumbai

About Us Starcrest Services is a trusted Integrated Facility Management company serving premium clients across IT/Corporate, BFSI, Manufacturing, and more. Backed by a leadership team of Army Veterans and corporate professionals, we deliver soft services, technical services, security, and fleet management across India with clients including Amazon, Microsoft, Honda, and PepsiCo.

We're looking for an experienced Quality Manager to join our Operations team and play a critical role in driving service excellence across our facility management sites.

If you have a sharp eye for process compliance, a structured approach to audits, and the ability to work across multiple sites we'd love to hear from you.

What you'll do:

Conduct skill assessments for new hires and identify competency gaps

Validate training effectiveness through on-ground observations

Audit SOP compliance across client sites and publish structured findings

Develop joint action plans with Site Leads and Trainers and track closure

Support process standardization and continuous improvement initiatives

Monitor customer-facing service quality and guide corrective action

Ensure site-level safety and compliance readiness

What we're looking for:

Minimum 5 years in soft services / facility management

Experience with premium office spaces or hospitality environments

Background in Hotel Management (Housekeeping & Operations preferred)

Proficiency in audit documentation, Excel, and reporting tools

Strong communication, high integrity, and a process-first mindset

This is a field-based role you'll travel across city sites per audit schedules, with flexibility based on operational needs.

Send your CV to recruitment@starcrest.in.

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