QMS & Audit Analyst

Job Title: QMS & Audit Analyst

Location: Ahmedabad (Onsite 5 Days)

Shift: US Shift

Role Overview

We are looking for detail-oriented professionals to join our Quality Management (QMS) team. The role involves auditing processes, ensuring data quality across Salesforce, and driving operational excellence across multiple departments.

Key Responsibilities:

Quality Audits & Process Compliance

• Conduct regular audits across departments (Customer Success, Marketing, HR, Training, Tech, Interview Support).
• Ensure adherence to SOPs and identify process gaps.
• Prepare audit reports with actionable insights and recommendations.

Salesforce Data & Reporting

• Maintain data quality, accuracy, and consistency in Salesforce.
• Create dashboards, reports, and views for tracking performance and audits.
• Validate data formats, completeness, and business rules.

Cross-Functional Collaboration

• Act as a bridge between business users and technical teams.
• Translate business processes into measurable audit checkpoints.
• Improve system usability and adoption.

Data Analysis (Excel)

• Perform analysis using Excel (Pivot Tables, XLOOKUP, dashboards).
• Generate weekly/monthly reports and identify trends.

Jira & Tracking

• Track audit findings, tasks, and progress using Jira.
• Ensure timely closure of issues and action items.

SOPs & Documentation

• Create and update SOPs for various departments.
• Standardize processes and drive continuous improvement.

QA Audits & Improvements

• Conduct QA audits and identify improvement opportunities.
• Recommend process optimizations and automation.

Requirements

• 25 years of experience in QA / QMS / Salesforce / Data Analysis roles
• Hands-on experience with Salesforce dashboards & reports
• Strong Excel skills (Pivot, Lookup, Data Analysis)
• Experience with Jira or similar tools
• Strong analytical and communication skills