QA Manager

QA Manager

The purpose of this role is to drive the overall company QA Strategy; ensuring the developed software meets the client requirements and the business quality standards through development of a team of QA engineers. Supports any pre-sales engagement, as required.

Job Description

Key responsibilities:

Is responsible for overall customers satisfaction from software quality point of view

Creates, owns and tracks the software quality management strategy and process by adopting the industry best practices as best suited to the organization.

Defines and maintains strategy for growing teams and direct reports knowledge and skillset

Creates and maintains highly motivating environment and effectively manages individuals performance.

Minimum third line people manager, acts as communication bridge and escalation point for the team.

Identifies and highlights software quality risks and provide mitigation plans

Proactively involved in production problems investigation and defines issue prevention action

Owns the process and quality assurance and test efficiency improvement initiatives

Owns hiring decision-making in the QA team

Ensures lines of succession are in place

Key Responsibilities

Quality Strategy & Process Ownership

• Develop, own, and execute the overall QA strategy, ensuring alignment with organizational goals and client expectations.
• Define, implement, and monitor QA processes, standards, and best practices across projects.
• Continuously assess and adopt industry best practices, methodologies, and tools suited to the organization.
• Establish and track key QA metrics (defect density, test coverage, automation coverage, defect leakage, etc.) to measure effectiveness and drive improvements.

Leadership & People Management

• Lead, mentor, and manage a team of QA Engineers and Senior QA professionals.
• Define and implement a career development and skill enhancement roadmap for team members.
• Foster a high-performance culture, motivating the team and managing individual performance effectively.
• Act as a third-line people manager, serving as an escalation point for QA leads and engineers.
• Own the hiring strategy and decision-making for the QA team, ensuring strong succession planning and talent retention.

Customer Focus & Stakeholder Management

• Ensure customer satisfaction from a software quality perspective, acting as the voice of quality in client engagements.
• Collaborate with Product Managers, Business Analysts, Architects, and Development Leads to align on requirements and quality expectations.
• Support pre-sales engagements by demonstrating QA capabilities, presenting testing strategies, and addressing client queries.

Risk Management & Production Support

• Identify and highlight software quality risks, providing risk assessments and mitigation plans.
• Proactively contribute to production issue investigations, conducting root cause analysis, and defining preventive measures.
• Establish defect management and escalation processes to ensure timely resolution of quality issues.

Continuous Improvement & Innovation

• Drive test efficiency and productivity improvements through process optimization, automation, and tool adoption.
• Own quality assurance initiatives that strengthen release predictability, reliability, and time-to-market.
• Stay up to date with the latest QA trends, tools, and technologies, and integrate relevant advancements into the QA practice.

Qualifications & Skills

Required:

• Bachelors or Masters degree in Computer Science, Engineering, Information Technology, or a related field.
• 10+ years of experience in software quality assurance, with at least 35 years in a QA leadership or managerial role.
• Strong knowledge of QA methodologies, processes, and best practices (manual and automation).
• Experience with test management tools (e.g., JIRA, TestRail, Zephyr, ALM).
• Proven ability to manage and scale QA teams, driving both people and process excellence.
• Strong leadership, problem-solving, and decision-making skills.
• Excellent communication and stakeholder management abilities.

Preferred:

• Hands-on experience with test automation frameworks and tools (e.g., Selenium, Cypress, Playwright, TestNG, JUnit).
• Knowledge of CI/CD pipelines and QA integration into DevOps.
• Experience in Agile/Scrum environments and familiarity with SAFe or other scaled Agile frameworks.
• Certification in Quality Assurance/Testing (e.g., ISTQB, CSTE, CSQA) or Project Management (PMP, CSM) is a plus.
• Exposure to cloud platforms (AWS, Azure, GCP) and testing strategies for SaaS-based applications.

Interested candidates with mandatory experience can share their profiles to (prashangsa.pal@dentsu.com)