Provisioning Analyst

Job Post :- Provisioning Analyst

Experience :- 2 to 5 years

Location :- Pune (Work from office)

Timing :- 5:30 pm to 2:30 am or 7:30 pm to 4:30 am (As per client requirement)

ESSENTIAL DUTIES AND RESPONSIBILITIES:

This position is primarily responsible for understanding, initiating, and managing required forms

and responses with various telecommunication carriers for ILEC/CLEC facility requests

including T1, Pri, ADI, HSIA, Ethernet, OCN, IXC, Pots, did's Broadband, VOIP, Fiber.

Additional responsibilities include:

• Prepare and submit Access and/or Local service requests (ASR/LSR/SI) to carriers and ILECs for the ordering of loop, transport, cross-connect, Ethernet NNI and/or Services that are listed above.
• Monitor work-in-progress, in all pertinent databases for timely performance of procedures and activities related to the delivery of service within established intervals both internal and external.
• Communicate with carriers for critical dates and other relevant information pertinent to installation including current status and upcoming milestones and expected time/date for the next update.
• Initiate appropriate levels of escalation, both internally and externally, on orders in jeopardy of missing due dates.
• Maintain internal databases with current information regarding the status and progress of in-flight orders. This includes but is not limited to dates, order numbers, circuit IDs, FOC documentation, etc.
• Support and/or participate in the organization's continuous process improvement/enhancement efforts.
• Responsible for providing accurate feedback to Service Delivery Management regarding process improvement and proposed changes to internal procedures.
• Special projects as assigned and as business needs require.
• Able to load Mac/IMEI into Netsapiens/Broadsoft switch to ensure equipment registers also using OEM (Original Equipment Manufacturers Portals such as ZTP (Zero Touch Provisioning)
• Participates in status calls with carriers/vendors as needed.
• Escalates orders & vendor/carrier when appropriate,
• Acts as back up for all Provisioning Analyst positions as assigned.
• Identifies opportunities for process improvements that will result in demonstrated increases in production quality, efficiency, or quantity.
• Creates, Maintains, and Updates internal documentation as necessary.
• Acts as 1st level internal resource to assist team members in performing duties and providing expertise as needed.
• Maintains the acceptable standards of efficiency and quality established by the company to ensure customer satisfaction.
• Adheres to all policies, practices, and standards of the Company and our clients to ensure good order and discipline on the production floor.
• Two-year degree; 1-3 years experience in telecommunications provisioning, project management, or order management preferred; or equivalent combination of education and experience. (Fresher can apply too)
• Must have technical aptitude with telephony knowledge, including basic understanding of wireline telecommunications technologies and terminology
• Thorough knowledge of company specific applications including VOM, BOSS, SharePoint, COM, Telecare, QuickBasic, Loki, and available vendor/LEC portals (GUI) is necessary
• High degree of time management, and organizational skills needed to ensure timely and accurate completion of projects and flexibility to address customer issues. Must maintain high reliability, thoroughness, and attention to detail. Good follow-up skills needed to ensure accurate completion of customer requests.
• Provisioning Team should be able to cover 24/7 hours operation (rotational or night shifts)