Project Manager / Operations Manager – AI Programs

Job Title: Project Manager / Operations Manager AI Programs

Employment type: Full time

Job location: Indore/Pune/Lucknow

About the Role

We are looking for a highly organized and execution-focused Project Manager to lead large-scale AI operations programs across global markets. This role is ideal for someone who thrives in fast-paced environments, enjoys solving operational challenges, and has experience managing distributed teams, vendors, and cross-functional stakeholders.

You will be responsible for driving end-to-end execution of multiple projects, ensuring operational excellence, maintaining high-quality standards, and delivering projects on time while coordinating with internal teams, clients, and external workforce partners.

Key Responsibilities

• Manage multiple AI-related operational projects across different geographies.
• Plan project timelines, resource allocation, and execution strategies.
• Coordinate with internal stakeholders, clients, vendors, and operational teams to ensure successful delivery.
• Recruit, onboard, and manage external workforce partners, contractors, and freelance resources as required for projects.
• Oversee project logistics, including shipment tracking, inventory management, device allocation, and operational readiness.
• Maintain project documentation, dashboards, reports, KPIs, and executive updates.
• Identify project risks and proactively implement mitigation plans.
• Ensure operational processes are standardized, documented, and continuously improved.
• Work closely with recruiting, finance, legal, and delivery teams to ensure seamless project execution.
• Monitor project budgets, utilization, productivity, and overall operational performance.
• Drive quality assurance and compliance across all project activities.
• Conduct regular project reviews, client updates, and internal status meetings.
• Support scaling initiatives by building repeatable operational processes.

Required Qualifications

• Bachelor's degree in Business, Operations, Engineering, Technology, or a related field.
• 48 years of experience in Project Management, Program Management, Operations Management, or Account Management.
• Strong organizational and stakeholder management skills.
• Excellent written and verbal communication.
• Experience managing distributed teams or external workforce is highly preferred.
• Strong reporting skills using Excel, Google Sheets, PowerPoint, and project management platforms.
• Comfortable handling multiple projects simultaneously in a fast-moving environment.
• Strong analytical and problem-solving abilities.
• Ability to work with cross-functional global teams across different time zones.

Preferred Experience

Candidates with experience in any of the following will have an advantage:

• AI operations or AI services
• Data operations or large-scale operational programs
• Workforce management
• Vendor management
• Marketplace operations
• Gig workforce management
• Logistics or inventory coordination
• Device lifecycle management
• Global project coordination
• Field operations
• Process improvement and operational excellence

Preferred Tools

• Microsoft Excel (Advanced)
• Google Workspace
• Microsoft PowerPoint
• Jira
• Asana
• Monday.com
• ClickUp
• Airtable
• Smartsheet
• Power BI or Tableau (preferred)

What Success Looks Like

• Projects delivered on schedule and within budget
• High client satisfaction
• Efficient workforce onboarding and management
• Accurate reporting and operational visibility
• Strong coordination across global teams
• Continuous process improvements that enable scalable delivery