Program Manager – Supply Operations

Reports to:Founder & CEO

Direct reports:City Operations Coordinators and Fleet Managers (multi-city)

Location:Bangalore (regular travel to Chennai and Hyderabad required; periodic travel to Delhi NCR for leadership alignment)

About the role

Aatm Nirbhar Learning is scaling a flagship partnership with a leading gig/last-mile platform to onboard, train, and activate women delivery executives across multiple cities. This role builds the team from the ground up, owns the partner relationship end-to-end, and carries full P&L accountability for the program revenue against partner payouts, cost against budget, and margin.

What you'll own

• Team build-out (ground zero):hire and stand up City Operations Coordinators, Fleet Managers, and Onboarding Associates across each operating city, in coordination with the central trainer network this role starts with an empty org chart in two of three cities and is fully responsible for filling it, training it, and getting it productive
• Full program P&L:own revenue (partner payouts against activation milestones) and costs (team, training, licensing, materials, vehicle facilitation) as a single number you're accountable for monthly not just budget tracking, but margin decisions: where to spend more to protect conversion, where to cut
• The partner relationship:target tracking against agreed milestones, regular reporting, and being the primary point of contact for partner-side escalations
• The full delivery funnel across operating cities:end-to-end visibility from lead intake through enrollment, training, licensing, vehicle activation, and sustained order completion owning the handoffs between Onboarding Associate City Ops Coordinator Fleet Manager and catching drop-off at each stage
• People management:direct management of City Operations Coordinators and Fleet Managers setting targets, reviewing performance, resolving cross-functional friction (e.g., a candidate stuck between licensing and vehicle stages), and making hiring/firing calls as the team scales
• Payout reconciliation oversight:ensuring partner-side completion data is matched against candidate records and invoiced accurately and on time, working with the centralized Payout Reconciliation function
• Funnel and conversion tracking:knowing your numbers at each stage, by city, by week, and flagging where conversion is falling short of target before it becomes a revenue problem

What you'll need

• 4-7 years in operations roles at a gig/last-mile delivery or hyperlocal platform ideally with direct exposure to partner/vendor management, city operations, or supply-side growth
• Experience hiring and building out a multi-city field/operations team from scratch, not just managing an existing one
• Direct P&L ownership experience not just budget adherence, but having made the call on where to spend and where to hold back based on a revenue number you were accountable for
• Comfort with funnel metrics and conversion math this role lives in spreadsheets and weekly numbers, not just relationship management
• Demonstrated ability to manage a B2B partner relationship with commercial accountability (targets, payouts, reporting)
• Willingness to travel regularly across operating cities