Program Manager

Role Overview

Drive category growth by owning AoP performance (orders, AoV, revenue). This role translates data into strategic interventions, program-manages cross-functional initiatives, and acts as the crucial connective tissue between the Category Head, Customer Growth, and broader business teams.

Core Responsibilities

A. AoP & Strategic Planning

• Performance Ownership: Track planned vs. actual (orders, AoV, revenue); publish weekly updates and month-out projections.
• Proactive Interventions: Diagnose performance gaps and propose strategic levers to close them.
• Growth Alignment: Partner with Customer Growth & Engagement to align campaigns and incentives with category targets.

B. Metrics & Insights

• Category Health: Maintain real-time tracking, flag risks early, and lead structured reviews.
• Actionable Insights: Connect the "what" to the "so what" instead of just reporting data.
• Standardization: Establish a single source of truth for all key metrics.

C. Cross-Functional Program Management

• End-to-End Execution: Lead strategic initiatives across growth, profitability, and customer experience.
• Collaboration: Align Ops, Product, Finance, and Growth teams on goals and accountability.
• Blocker Resolution: Escalate bottlenecks, synthesize progress, and feed learnings back into strategy.

D. Leadership Support

• Data-Backed Briefs: Prepare high-impact MBRs, QBRs, and leadership decks that drive decisions.
• Strategic Framing: Help the Category Head navigate trade-offs and clearly structure business options.

Skill Set & Profile Fit

1. Functional & Analytical Skills

• Must-Have: Direct ownership of business targets/P&L, cross-functional program management, and the ability to turn data into a strong point of view.
• Good-to-Have: Consumer tech/marketplace experience, SQL/BI tool familiarity, and a background in category management or BizOps.
• Problem Solving: Ability to diagnose ambiguous problems, separate signal from noise, and balance big-picture strategy with weekly operational details.

2. Communication & Influence

• Decision-Driven: Writes sharp updates aimed at driving action, not just awareness.
• Influence: Builds alignment across teams without formal authority; comfortable challenging leadership when backed by data.

3. Personality Fit

• Dual Focus: Equally strategic and operational (zooms out to plan, zooms in to fix).
• High Ownership: Proactive problem solver, and highly trusted cross-functionally.
• Ambiguity-Ready: Brings structure and clarity to fluid situations.

This role is ideal for candidates looking to master complex business nuances and accelerate their strategic growth. We welcome your application