Program Manager

We at Pine Labs are looking for those who share our core belief - "Every Day is Game day". We bring our best selves to work each day to realize our mission of enriching the world through the power of digital commerce and financial services.

Role Purpose:

The Pod Lead Growth & Strategy will focus on maximizing customer value, driving strategic initiatives, and strengthening enterprise client relationships. This role partners closely with Product, Sales, Customer Success, and Engineering to identify growth opportunities, influence product direction, and improve overall customer experience. The ideal candidate combines strategic thinking with strong business acumen and is passionate about solving customer problems while driving platform adoption and long-term business growth.

Responsibilities we entrust you with:

Strategic Account Leadership

• Own relationships with strategic enterprise customers.
• Lead executive governance meetings and Quarterly Business Reviews (QBRs).
• Understand customer business goals and align platform capabilities accordingly.
• Develop account growth plans and long-term engagement strategies.

Product & Solution Strategy

• Partner with Product teams to influence roadmap priorities.
• Evaluate new feature requests and business cases.
• Review BRDs, solution documents, and functional designs for strategic initiatives.
• Identify reusable platform capabilities to reduce customization.

Customer Growth

• Drive platform adoption and feature utilization.
• Identify upsell, cross-sell, and optimization opportunities.
• Recommend process improvements that improve customer outcomes.
• Support Sales and Business teams during strategic client discussions.

Data & Business Insights

• Build dashboards and executive reports.
• Analyze customer usage trends, operational metrics, and platform adoption.
• Generate actionable insights to improve customer success and business performance.

Process Transformation

• Lead automation and AI-driven initiatives.
• Improve governance frameworks and PM operating models.
• Establish best practices for customer onboarding, delivery planning, and lifecycle management.
• Drive continuous improvement initiatives across the organization.

Team Leadership

• Mentor Program Managers in strategic thinking, customer consulting, and business analysis.
• Improve team's capability in solutioning and stakeholder management.
• Build a proactive, customer-centric culture.

What matters in this role:

• 610 years in Program Management, Product Management, Consulting, or Solution Management.
• Strong enterprise customer management experience.
• Excellent executive communication and presentation skills.
• Ability to review BRDs, APIs, architecture diagrams, and solution documents.
• Strong analytical mindset with experience using dashboards and business metrics.
• Experience influencing cross-functional teams without direct authority.

What we Value in Our people

• You take the shot: You Decide Fast and You Deliver Right
• You are the CEO of what you do: you show ownership and make things happen
• You own tomorrow: by building solutions for the merchants and doing the right thing
• You sign your work like an artist: You seek to learn and take pride in the work you do