Program Manager

Role Overview

We are seeking an experienced Program Manager to lead and govern large enterprise IT services programs involving multiple cross-functional teams, parallel workstreams, and complex stakeholder ecosystems. The ideal candidate should possess strong expertise in Agile delivery governance, enterprise program execution, risk management, client engagement, and executive-level communication.

The role demands strong leadership capabilities to manage large delivery organizations, ensure alignment between business and technology objectives, and provide strategic visibility to CXO-level stakeholders.

Key Responsibilities

Program Governance & Delivery Management

• Lead end-to-end delivery governance for large enterprise IT programs across multiple projects and delivery teams.
• Manage program scope, timelines, budgets, dependencies, risks, and delivery quality.
• Establish and drive program governance frameworks, operating models, and reporting mechanisms.
• Ensure successful execution of concurrent initiatives across application development, integrations, cloud services, data migration, modernization, and support functions.
• Drive delivery predictability, resource optimization, and milestone adherence.

Agile Program Execution

• Govern Agile/Scrum delivery across multiple squads and release trains.
• Facilitate PI planning, sprint governance, backlog prioritization, release management, and Agile reporting.
• Ensure alignment between business priorities and engineering execution.
• Drive Agile maturity, continuous improvement, and delivery excellence practices.
• Track delivery metrics including velocity, burn-down, release readiness, quality KPIs, and team performance.

Stakeholder & CXO Management

• Present program updates, strategic recommendations, delivery status, risks, and mitigation plans to CXO-level stakeholders and steering committees.
• Build trusted relationships with client leadership teams, business sponsors, and executive stakeholders.
• Translate complex technical and operational challenges into business-oriented communication.
• Lead executive reviews, governance meetings, escalation management, and decision-making discussions.

Team & Vendor Management

• Manage multiple delivery managers, project managers, Scrum Masters, architects, and engineering teams.
• Coordinate with offshore, onsite, and third-party vendor teams.
• Drive accountability, collaboration, and high-performance culture across teams.
• Support hiring, mentoring, and capability development initiatives.

Risk, Quality & Financial Governance

• Identify program risks, dependencies, and bottlenecks proactively and drive mitigation plans.
• Ensure adherence to delivery quality standards, compliance requirements, and operational processes.
• Manage program financials including budgeting, forecasting, revenue tracking, margins, and utilization.
• Support contract governance, change requests, and commercial discussions.

Required Skills & Competencies

• Strong experience managing large enterprise IT services programs with multiple parallel workstreams.
• Expertise in Agile, Scrum, SAFe, or hybrid delivery methodologies.
• Proven experience handling large distributed teams across geographies.
• Strong stakeholder management and executive communication skills.
• Experience presenting delivery dashboards and strategic updates to CXOs and steering committees.
• Strong understanding of software development lifecycle (SDLC), enterprise architecture, cloud platforms, integrations, and modern engineering practices.
• Strong program governance, escalation management, and risk mitigation capabilities.
• Excellent leadership, negotiation, and problem-solving skills.
• Experience in delivery management tools such as Jira, Azure DevOps, Confluence, MS Project, or similar platforms.

Preferred Qualifications

• PMP / PMI-ACP / SAFe Agilist / Scrum certifications preferred.
• Experience in enterprise digital transformation programs.
• Exposure to cloud platforms such as Microsoft Azure, Amazon Web Services AWS, or Google Cloud is an advantage.
• Experience working with global enterprise customers across domains such as BFSI, Healthcare, Retail, Manufacturing, or Real Estate preferred.
• Strong understanding of delivery governance in managed services and enterprise consulting environments.