Program Manager

About the Role

Euler Motors is building India's most capable commercial electric vehicles, backed by a rapidly scaling dealer, sales and service network across the country. The Program Manager in the CEO's Office Sales & Service acts as a force-multiplier for the leadership team, driving the company's most strategic, cross-functional programs across Sales, After-Sales Service, Network Expansion and Customer Experience. This is a high-ownership role for someone who can move fluidly between the boardroom and the field, translate strategy into on-ground execution, and unblock the bottlenecks that matter most to revenue, retention and customer trust.

Key Responsibilities

• Strategic program management: Own end-to-end delivery of priority CEO-sponsored programs across Sales and Service defining scope, milestones, owners and success metrics, and driving them to closure.
• Sales performance & network growth: Partner with the sales organization to track dealer/channel expansion, retail and fleet sales targets, and market penetration plans; surface risks early and coordinate trade-offs on pricing, financing and channel mix.
• Service & after-sales excellence: Drive initiatives on service network expansion, spare parts availability, uptime, first-time-fix rate and warranty cost; build visibility into service quality and de-risk gaps in field support.
• Customer experience: Support programs that improve customer onboarding, satisfaction (CSAT/NPS) and lifecycle engagement; connect frontline feedback from dealers and service centers with product and policy decisions.
• Decision support: Prepare crisp analyses, dashboards and board / investor material; convert ambiguous problems into structured recommendations for the CEO and leadership team.
• Cross-functional alignment: Run governance cadences, drive accountability across Sales, Service, Marketing and Operations, and represent the CEO's Office in operational reviews.

What We're Looking For

• 5+ years of experience across program/project management, strategy, consulting or sales & service operations ideally within automotive, EV, mobility or B2B/B2C hardware businesses.
• Demonstrated exposure to two or more of: Sales/Channel Management, After-Sales Service, and Customer Experience.
• Strong first-principles problem solving with excellent analytical and structuring skills (advanced Excel; comfort with data).
• Ability to influence without authority and drive outcomes across senior stakeholders, dealers, and field teams.
• B.E./B.Tech in a core engineering discipline; MBA from a premier institute preferred.
• High agency, bias for action, and comfort operating in fast-paced, ambiguous environments; willingness to travel for field visits.

Why Join

A rare seat at the center of one of India's leading EV companies direct exposure to the CEO, visibility across the full sales and service value chain, and the mandate to drive programs that shape how the company scales its go-to-market and customer experience.