Program Manager

About us:

We are now Indias largest B2B ed-tech start-up enabling 15k+ educators to create their digital identity with their own branded app. We have grown more than 10X in the last year, making us India's fastest-growing video learning platform. 6 out of 10 coaching institutes are unable to expand themselves. So we at Classplus decided to empower these coaching institutes, making them digitally enabled to compete with e-learning giants and be a part of the evolving world of e-learning. Were currently valued at $600 Million, with marquee investors like Tiger Global, Surge, GSV Ventures, Blume, Falcon, Capital, and RTP Global supporting our vision. We owe everything to our people, we recently announced our first buyback worth $1M, and now as we go global, we are super excited to have new folks on board who can take the rocketship higher. Role Overview We are looking for a highly analytical Program Manager from an Operations Analyst / MIS / MySQL background to manage data-driven operations in a tech-led, operations-heavy environment. The role requires strong ownership of processes, comfort working with large datasets, and the ability to drive operational efficiency through technology and automation.

Key Responsibilities

Manage and optimize day-to-day operations workflows in a tech-enabled environment

Analyze large datasets using MySQL, Excel, and Google Sheets to generate insights

Build and maintain dashboards, reports, and operational trackers

Identify process gaps and drive automation and efficiency improvements

Monitor KPIs, SLAs, and operational performance metrics

Collaborate with product, tech, and business teams for smooth execution

Ensure data accuracy, reporting hygiene, and process compliance

Must-Have Skills :

23 years of experience in Operations Analyst / MIS / Program Management

Strong working knowledge of MySQL (mandatory)

Advanced proficiency in Excel / Google Sheets

Experience working in a tech-led or data-driven operations environment

Strong analytical and problem-solving skills

Ability to handle high-volume operational tasks