Key Responsibilities:

Own end-to-end city launch, activation, and scale-up of Vet-at-Home services across Bangalore/ Delhi NCR

Drive 01 execution and rapid expansion across key micro-markets

Take full ownership of ground operations, including supply deployment, scheduling, routing, and service delivery

Ensure high fulfilment, low cancellations, and fast turnaround times through tight operational control

Identify demand hotspots and build hyperlocal supply density to improve service reliability and speed

Conduct deep competitive analysis across pricing, service quality, SLAs, and operating models

Translate market insights into clear action plans for growth, differentiation, and operational efficiency

Continuously track competitor moves and adapt city strategy in real time

Build and scale local partnerships with veterinary clinics, hospitals, pet stores, and ecosystem players

Leverage partnerships to unlock supply, demand, and brand visibility across Bangalore

Negotiate and manage partner relationships to drive long-term value

Identify and execute inorganic growth opportunities (clinic acquisitions, exclusive tie-ups, strategic alliances)

Lead end-to-end deal cyclessourcing, evaluation, negotiation, and integration into operations

Ensure seamless post-acquisition integration into the Vet-at-Home operating model

Drive on-ground audits, field visits, and quality checks to maintain high service standards

What were looking for:

35 years of experience in high-intensity ground ops / city management roles (startup experience strongly preferred)

Proven track record of owning metrics and hitting aggressive targets in live operations

Strong understanding of Bangalores micro-markets, logistics, and demand patterns

Highly execution-driven with a bias for action and ability to operate in chaos

Comfortable with data, dashboards, and rapid decision-making

Ability to hire, manage, and push on-ground teams to deliver outcomes

Strong problem-solving skills with a figure it out on the ground mindset

Program Manager (Bangalore & Gurgaon)