Program Lead - MSP

Role Summary:

MSP Program Lead reports to Senior Program Manager, Responsible for Operations team, including ensuring the team is performing and accomplishing the defined objectives and goals, meeting or exceeding established SLAs, and provide direction and coaching where necessary.

Your Responsibilities, Impact & Contribution

Client stakeholder relationship management (procurement, HR, Talent Acquisition).

Assure account processes and procedures adherence, as well as full adoption of AGS Way best practices.

Assess areas of opportunity for process improvement and work with the Program Director to implement change where needed.

Lead projects defined by Program Manager to ensure timely completion and effective results.

Deep working and demonstrable knowledge of procurement, sourcing or contingent workforce

Detailed experience and knowledge of the strategic sourcing process lifecycle

Maintain, influence and develop relationships with leadership and Executives

Leading procurement projects including negotiation of contracts & commercial terms consistent with maximizing business value

Manage customers expectations through timely feedback and proactive communication

Identify risk situations and coordinate solutions with management

Responsible for using independent judgment and making decisions that require a great degree of creative, analytical, and problem-solving ability

Qualifications, Skills, and Experience

At least 8 - 12 years of experience in staffing/recruiting, procurement, workforce operations or sourcing would be beneficial

Thorough understanding of the Workforce Management process, financial implications, and benefits.

Previous contingent recruitment experience essential, preferably with an IT focus.

Experience managing high-level customer, VMS and other vendor relationships.

Previous experience leading teams (coaching, mentoring, setting goals and providing feedback).

Above average organization and customer service skills

Ability to handle multiple projects and tasks concurrently

Excellent interpersonal skills (written and verbal) required with the ability to interact with all levels of the organization

Experience in implementation of processes, policies and methodologies

High degree of attention to detail

Strong analytical skills including use of Excel

Working knowledge of Microsoft Word, PowerPoint, Visio, and related computer skills

Knowledge of VMS systems is helpful

Proven ability to manage competing deliverables on-time, on-budget, on-quality

Be organized to handle multiple tasks with differing deliverables and deadlines

Takes direction well

Takes initiative and can work independently