Program Director

We are looking for a seasoned and strategic Program Director to lead the Technology Operations & Governance charter across our fast-scaling, data-driven e-commerce platform.

About the Role

The Program Director will be the SPOC for the Steering Committee and Executive Stakeholders-who will work cross-functionally across technology, finance, data, and business teams, leading program governance, vendor transitions, budget alignment, and risk management across a portfolio of initiatives that span web/app platforms, data analytics, and backend finance systems like Oracle General Ledger.

Responsibilities

• Own and lead the Tech Ops governance charter, ensuring alignment with business finance strategy, operational goals, and enterprise priorities.
• Drive end-to-end program governance, tracking execution across multiple workstreams including product, data engineering, reconciliation, and ERP integration.
• Collaborate with business finance leaders to ensure programs support month-end closure, financial reconciliation accuracy, and reporting readiness.
• Provide status visibility to executive stakeholders, identifying risks, tracking progress, and managing dependencies across cross-functional teams.
• Manage resource planning, program budgets, and vendor contracts, ensuring optimal utilization and cost efficiency.
• Oversee and manage the transition from existing vendors or internal teams, ensuring knowledge continuity, operational stability, and risk mitigation.
• Serve as a senior escalation point for delivery issues, governance gaps, or cross-functional blockers, ensuring timely resolutions and accountability.
• Support stakeholder management with technical architects, domain SMEs, finance controllers, and engineering leads, driving structured collaboration and reporting.

Qualifications

• 10+ years of experience in technology operations, program management, or strategic delivery roles in a complex enterprise environment.

Required Skills

• Proven track record in managing cross-functional technology programs involving App/Web platforms, data analytics, and backend finance systems.
• Strong background in financial reconciliation processes and the ability to connect business transactions with financial system records.
• Deep understanding of ERP General Ledger platforms, preferably Oracle GL, and their integration with upstream systems and financial controls.
• Excellent stakeholder management skills, including experience interacting with technical teams, finance SMEs, product leads, and executive leadership.
• Exposure to microservices architecture and modern data platforms, enabling clear understanding of system interdependencies and data flow.
• Strong governance orientation, with hands-on experience in risk management, resource planning, program-level budgeting, and executive reporting.
• Effective leadership and communication skills, with the ability to drive alignment, accountability, and outcomes across diverse teams.