Professional Services Engineer - Storage Administrator

Job Title: Professional Services Engineer

Location: Bengaluru, KA

Job Summary

We are seeking NetApp Storage Administrators with 3+ years of hands-on experience in NetApp ONTAP administration, troubleshooting, and storage management. The ideal candidate should be available for immediate joining and possess strong technical, communication, and customer-facing skills.

Key Responsibilities.

• Deploy, administer, and support NetApp Storage environments (ONTAP/CDOT)
• Monitor, troubleshoot, and resolve storage performance and availability issues
• Perform firmware and operating system upgrades on storage infrastructure
• Manage storage provisioning, snapshots, cloning, deduplication, replication, and disaster recovery activities
• Configure and support SnapMirror, IntelliSnap, controller failover, and backup integrations
• Utilize NetApp management tools including OnCommand Unified Manager, Performance Manager, and Insight
• Support storage protocols including CIFS, NFS, iSCSI, and Fibre Channel environments
• Participate in incident, problem, change, and configuration management processes following ITIL practices
• Assist with DR planning, DR testing, backup validation, and recovery procedures
• Collaborate with compute, virtualization, networking, and application teams to resolve infrastructure issues
• Maintain operational documentation and provide timely customer communication.

Required Skills & Experience.

• 3+years of experience in NetApp Storage Administration and Support.
• Strong knowledge of NetApp ONTAP/CDOT environments.
• Experience with storage technologies including Snapshots, SnapMirror, Cloning, Deduplication, and Replication.
• Understanding of storage protocols: CIFS, NFS, iSCSI, and Fibre Channel.
• Knowledge of VMware vSphere, Microsoft Windows Server environments, and networking fundamentals.
• Experience in Linux System Administration.
• Familiarity with SAN, WAN, backup, monitoring, and disaster recovery platforms.
• Understanding of security hardening, performance tuning, and infrastructure best practices.
• Exposure to managed services and outsourced support environments.
• Excellent verbal and written communication skills.
• Strong stakeholder management and customer service orientation.

Preferred Qualifications.

• ITIL Foundation Certification.
• Experience supporting 24x7 enterprise production environments.
• Knowledge of Cisco networking and virtualization technologies.

Work Schedule

• 24x7x365 support environments.
• Two weekly off days, which may be - Two mid-week days or One weekday and one weekend day.
• Hybrid work model with mandatory office presence three days per week in Bangalore.

Preferred Candidate Profile.

• Immediate joiner or candidates with short notice person.
• Bangalore-based candidates preferred.
• Positive, proactive, flexible, and team-oriented professional with a strong learning mindset.