Production Support Engineer- Night Shift

Production Support Engineer Night Shift

Azodha | Pune | Full-Time | Remote Night Shift Aligned to US Eastern Time Zone

About Azodha

Azodha is a fast-growing digital healthcare startup on a mission to accelerate the development of digital health and therapeutic applications. Our AI-led interoperable healthcare platform serves patients and providers across the US, and we're looking for engineers who take platform reliability personally.

The Role

We're looking for a technically sharpProduction Support Engineer to be our frontline responder during US business hours. You'll own incident triage, rapid debugging, and resolution across our full-stack platform spanning Node.js/TypeScript backends, React/Angular frontends, PostgreSQL databases, and AWS infrastructure.

If you thrive under pressure, enjoy solving complex production puzzles, and take pride in keeping critical systems up and running this role is for you.

What You'll Do

• Monitor platform health across backend APIs frontend applications, and AWS infrastructure during night shift hours
• Respond to and triage P1/P2 production incidents, driving resolution with minimal downtime
• Debug issues in Node.js / TypeScript / NestJS backend services, REST and GraphQL APIs
• Diagnose and fix frontend bugs across React.js / TypeScript web applications, including UI rendering and browser compatibility issues
• Triage and resolve issues in Flutter mobile applications, including platform-specific bugs on iOS and Android
• Query and analyse PostgreSQL databases to investigate data inconsistencies and trace failure points
• Investigate AWS infrastructure issues across ECS, EC2, RDS, S3, Lambda, and CloudWatch logs
• Execute hotfixes, configuration changes, and rollbacks per change-management protocols
• Write clear incident reports, post-mortems, and handoff documentation for day-shift teams
• Identify recurring failure patterns and escalate with recommendations to engineering leads
• Maintain and improve night-shift runbooks, SOPs, and alerting dashboards
• Collaborate with QA to validate fixes and run smoke/regression tests post-deployment
• Participate in shift handoff calls to ensure seamless continuity

What You BringMust-Have

• 3+ years of hands-on experience in full-stack engineering or production support
• Solid proficiency in Node.js and TypeScript for backend debugging and hotfix development
• Working knowledge of React.js and TypeScript for frontend issue diagnosis and minor bug fixes
• Familiarity with Flutter for diagnosing and triaging mobile application issues on iOS and Android
• Experience querying relational databases (PostgreSQL)
• Familiarity with REST API and GraphQL debugging tools (Postman, GraphQL Playground, etc.)
• Experience with AWS particularly CloudWatch, ECS, EC2, RDS, S3, and Lambda
• Comfort with CI/CD pipelines, deployment logs, and rollback procedures
• Strong analytical and systematic debugging skills
• Excellent written and verbal communication for incident reporting and client updates
• Willingness and availability to work night shift aligned to US Eastern Time
• Bachelor's degree in Computer Science or a related field (preferred)

Nice to Have

• Experience with NestJS and ORMs like Prisma or Sequelize
• Prior exposure to healthcare or regulated software environments

Who You Are

• Calm under pressure you make sound decisions when systems are on fire
• Ownership-driven platform uptime is your responsibility, not someone else's problem
• Proactive communicator you loop in engineering, QA, and stakeholders without being asked
• Detail-oriented you document everything clearly and follow processes consistently
• Self-motivated you're reliable and effective in a remote-first, async environment

Why Azodha

• Work on a platform that directly impacts the quality of digital healthcare for patients and providers
• Be a key part of a fast-growing, mission-driven startup
• Collaborate with a talented engineering team across time zones
• Clear escalation paths, strong support culture, and room to grow

If you're a dependable, technically sharp engineer who thrives in a high-stakes support environment, we'd love to hear from you.

Apply now and become a valued member of the Azodha team.