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Product Support Engineer

Talentmatics

3 - 9 years

Pune City

Posted: 11/05/2026

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Job Description

We are looking for 3-9 years of experienced Production Support Engineers with strong expertise in Banking Application Support and the Intellect Design Platform (Digital Channels).


Key Responsibilities:

  • Monitor banking applications and services
  • Analyze logs and troubleshoot production issues
  • Handle incidents and support tickets
  • Ensure smooth functioning of web/mobile banking applications
  • Coordinate with internal teams for issue resolution
  • Perform job and batch monitoring activities
  • Mandatory Skills:

    • Production/Application Support Experience
    • Banking Web/Mobile Application Support
    • Intellect Design Platform (Digital Channel) Experience
    • Monitoring Tools Experience
    • Log Monitoring & Job Monitoring
    • Incident & Ticket Handling
    • 24/7 Support

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