Product Support Analyst

Product Support Analyst

Role Description:

This is a full-time role for a Product Support Analyst with 4 to 6 years of experienced candidate. The Product Support Analyst will be responsible for providing support to customers, troubleshooting technical issues, and analyzing data to identify patterns and improve product performance. Additionally, the role will involve collaborating with cross-functional teams and documenting customer feedback to enhance the product.

Responsibilities:

• Providing ticket based functional product support Call Support/ Email Support/ Chat Support to our customers.
• Analysing and troubleshooting of product issues/bugs and direct the issues with the appropriate internal team with in the TAT.
• Collaborating with the Functional, Technical support and IT support teams in working towards resolution of customer support requests
• Preparation of various analytical/statistical reports detailing the trends for Product support
• Striving for continuous improvement to efficiently achieve set goals and KPAs

Qualifications:

• Required 4 to 6 of Product Support, Software Support, Customer Support, and Technical Support experience or any experience relevant to these skills.
• Strong Analytical Skills for troubleshooting and data analysis
• Knowledge in Jira/Zendesk/Freshdesk/ ZOHO CRM will be an added advantage.
• Excellent problem-solving abilities
• Strong oral & written communication skills
• Experience in the software or technology industry is a plus
• Minimum of a bachelor degree or in other relevant degrees are mandatory.
• Willing to work from office. (Chennai)

About the company:

• PeopleOne which was earlier called as Expertusone delivers next-gen, cloud-based learning management system technology that represents a whole new way of thinking about learning. Based in Silicon Valley, PeopleOne serves customers from offices in the US, Europe and Asia, and provides a full range of LMS delivery and support services to ensure smooth transitions from legacy systems, rapid technology deployment and sustained learning success.

• What sets us apart is more than 20 years of experience helping large organizations successfully deploy, manage and expand LMS software in a wide range of environments, all over the world. And weve leveraged this unmatched, real-life experience to build ExpertusONE from the ground up as a truly dynamic, cloud-based, next-gen LMS.
• To know more about us visit https://www.expertusone.com/

Interested candidates can apply this job post, suitable candidates will be scheduled fir an interview.

All the very best!

Warm Regards,

Kannan Lakshmanan

Manager- HR

kannanl@peopleone.co