Product Manager

1. API Understanding and Operational Oversight

Objective: Ensure seamless understanding and monitoring of all APIs integrated and

offered by BeFiSc.

1.1. Comprehensive API Knowledge: - Understand complete API lifecycle including: -

Request-Response flows - Authentication protocols used (API keys, tokens, etc.) -

Typical transaction volume and daily usage trends - Retry logic and rate limits - Error

and exception handling mechanisms

1.2. API Source Mapping & Status Codes: - Maintain detailed documentation of: - API

sources (internal vs third-party) - Status code references and explanations - Output field

definitions with response structure clarity

1.3. API Uptime/Downtime Management: - Track: - Real-time API health - Scheduled

downtimes and outages - Root cause analysis (RCA) of unplanned outages - Escalation

logs and resolutions

2. Vendor API & Contractual Alignment

Objective: Ensure complete transparency and control over vendor integrations and

contracts.

2.1. Vendor API Documentation: - For each vendor, maintain: - API input/output

documentation - Status code mappings - Field-by-field data comparison with BeFiSc

output standards

2.2. Multi-Vendor API Comparison: - For APIs sourced from multiple vendors: -

Input/output field mapping - Pricing per transaction or package - Performance

benchmarks (response time, downtime) - Error response quality

2.3. Contractual Compliance: - Validate that: - All active vendor services are covered

under valid contracts - Clauses around SLA, penalties, and support are adhered to -

Regular renewals and amendments are tracked

3. Support Request & Incident Management

Objective: Proactively manage and resolve client technical concerns and improve API

experience.

3.1. Incident Monitoring: - Identify APIs with: - Maximum recurring downtime - High-

volume technical tickets - Common patterns of failure (timeouts, invalid responses, etc.)

3.2. Client Usage Customization: - Maintain matrix of: - Client-specific API

configuration (timeout, retries, security protocols) - Unique error logs and recovery

actions

3.3. Prioritised Support Handling: - For all incoming client tickets: - Assign severity

levels - Define resolution SLA - Ensure feedback loop with client post-resolution

4. Daily API Monitoring & Quality Checks

Objective: Deliver consistent, reliable API performance by leveraging proactive

monitoring.

5. Sales Requirement & API Customisation Management

Objective: Bridge sales team expectations with technical feasibility in a structured

manner.

5.2. Priority Assessment: - Evaluate each request on: - Expected revenue impact -

Strategic market value - Reusability for future clients

5.3. Development Pipeline Coordination: - Maintain: - Product backlog with timelines

- Inter-department coordination for feasibility analysis - Feedback loop with sales for

progress update