Product & Engineering Operations Manager

Who we are

Mindtickle is the leading AI-powered revenue enablement platform that combines on-the-job learning and deal execution to drive behavior change and get more revenue per rep. Mindtickle is recognized as a market leader by top industry analysts and is ranked by G2 as the #1 sales onboarding and training product.

Our commitment to innovation has also earned us the "AI-based Sales Solution of the Year" award in the 8th annual AI Breakthrough Awards program (PR Newswire), and a Gold Stevie Award for Sales and Customer Service (Mindtickle)- recognition of our dedication to both product excellence and outstanding customer support.

Job snapshot

As a Product & Engineering Operations Manager at Mindtickle, you will play a pivotal role in steering our organizations growth trajectory. This is an opportunity to make a significant impact on our companys strategic direction and contribute to our ongoing success in the dynamic world of technology and innovation.

POSITION RESPONSIBILITIES

1. Strategy Deployment and Execution

• Own the overall Roadmap planning exercise. Ensure that the roadmap vision is aligned and an execution plan is in place to ensure initiatives are planned, prioritized, released, and communicated effectively.
• Integrate customer feedback, support data, and product usage signals into the prioritization process, using tooling where possible to reduce manual synthesis.
• Plan, track, and measure Goals in R&D. Ensure goals are aligned with leadership, updated on a cadence, and risks are called out proactively.
• Set up automated dashboards and alerting so risks and blockers surface between review cycles, not just during them.
• Run horizontal initiatives to bridge process gaps. Identify gaps in the current As-Is process, suggest corrective actions, and work with teams collaboratively to deploy them.
• Ensure that product and engineering managers have the right tool stack and are using it efficiently. This includes evaluating new tools (including AI-powered developer tools), measuring their impact, and maintaining data hygiene across the stack.

2. Operational Efficiency & Automation

• Identify repeatable, high-effort operational processes and build lightweight automations to reduce overhead, using low-code tools, scripts, or AI-assisted workflows as appropriate.
• Examples: automated release notes, sprint summary digests, meeting action-item tracking, intelligent routing of cross-functional requests.
• Build and maintain internal knowledge systems that make it easy for teams to self-serve on process documentation, past decisions, and institutional knowledge.

3. Support Leadership for Key Initiatives / Meetings

• Drive key meetings and events, including goal reviews, QBRs, and retrospectives.
• Program manage key initiatives led by Product & Engineering leadership and provide visibility and progress updates.
• Assist the leadership team in preparing presentations and documents for board meetings, leadership summits, and customer escalations.

4. Special Projects

• Drive or assist in high-priority initiatives as defined in consultation with the COO and Product & Engineering leaders.
• Assist in cross-team projects as required.

REQUIREMENTS:

• 45 years of total experience in Consulting, Strategy and Operations, CEO/CPO office roles, or with a VC firmwith a track record of consistent, outstanding achievements.
• Track record of working on complex, high-impact projects directly with engineering teams.
• Has the drive to work in a hands-on operations and strategy role. Comfortable handling ambiguity, shifting gears when needed, and executing without the complete picture.
• Ability to prototype automations and workflows independentlyusing low-code tools, AI assistants, or scriptingwithout needing to file an engineering ticket for every operational improvement.
• Data fluency: Comfortable with SQL or BI tools (Looker, Metabase, Tableau) to self-serve on operational analytics rather than waiting on a data team.
• Be a collaboration catalyst: Ability to create clarity when none exists, learn quickly, take initiative, drive complex projects, and get things done.
• Ability to communicate complex ideas effectivelyboth verbally and in writingacross stakeholders and C-level executives.
• Strong demonstrated experience in establishing processes across the organization.
• Familiarity with the software product development lifecycle and related processes.
• Entrepreneurial mindset: Drives projects on a cadence through collaboration, not authority.

NICE TO HAVE:

• Experience with change management when rolling out new tools or processes to engineering teams.
• Familiarity with product analytics tools (Amplitude, Mixpanel, Pendo) and how to leverage them for roadmap decisions.
• Prior experience in a SaaS or B2B product company.
• Exposure to OKR frameworks and modern goal-setting methodologies.