Product Coordinator

Company Description

AMCI Edtech Pvt. Ltd. is a growing online platform dedicated to advancing the medical field through innovative technology. With a focus on knowledge enhancement, AMCI leverages cutting-edge digital advancements, including stereoscopic 3D technologies, to set new benchmarks in the healthcare and medical industries. Known for driving a digital revolution, AMCI empowers professionals by delivering modern tools and methods to help them excel in their fields.

Role Description

1. Product Demonstration & Presentation

• Conduct clear, engaging, and professional product demonstrations for clients (online/offline).
• Explain product features, benefits, and use cases in English and Kannada.
• Handle client queries confidently and provide correct product information.

2. Client Coordination & Communication

• Build and maintain positive relationships with new and existing customers.
• Follow up with clients regarding demos, feedback, onboarding, and support.
• Coordinate with internal teams to ensure timely resolution of client issues.
• Assist in pitching products to potential clients to drive sales and conversions.

3. Convincing & Customer Handling

• Demonstrate strong persuasion skills to convert leads into active customers.
• Understand customer needs and suggest suitable products/solutions.
• Address objections and help clients make informed decisions.

4. Technical Skills & Application Testing

• Perform basic manual testing of applications (UI/UX checks, functionality, bug reporting).
• Coordinate with the technical team regarding identified issues.
• Ensure product demos are technically accurate and updated as per latest versions.
• Provide user-level technical guidance to clients during onboarding.

5. Reporting & Documentation

• Maintain demo schedules, client updates, and follow-up reports.
• Prepare feedback reports and share insights with management.
• Document testing findings, client issues, and product improvement suggestions.

Required Skills & Qualifications:

• Excellent verbal and written communication skills in English and Kannada (mandatory).
• Strong presentation, persuasion, and public-speaking abilities.
• Basic understanding of software/mobile application functionality.
• Hands-on experience or understanding of manual testing.
• Ability to manage multiple client interactions simultaneously.
• Proactive, confident, and customer-service oriented attitude.
• Any degree (technical background preferred but not mandatory).

Preferred:

• Experience in product demos, sales coordination, customer support, or training.
• Exposure to EdTech, SaaS, or IT products.