Procurement Operations Specialist

Purpose of the job:

The responsibility of the P2P Specialist is to facilitate and ensure the smooth and efficient operation of the end-to-end P2P process from purchase requisition up-to payments - as per Nouryon standards. In this role, the P2P Specialist will support all business people in the region to facilitate a flawless purchasing process and the P2P Specialist will assist the P2P Supervisor in operational-related matters, providing performance analysis and advising on process improvements.

Roles and Responsibilities:

Help-desk support and supports adherence to end-to-end P2P process guidelines

• Serve as the first point of contact for P2P issues include escalation from/to external suppliers and business users.
• Guide and support the business in the region through the process of setting-up adequate purchase requests and purchase orders (ARIBA, SAP).
• Monitor quality of purchase orders and provide feedback to purchase requestors to improve first-time right invoice handling.
• Guide and support the business with the timely execution of goods and service receipts (GR/SR).
• Monitor timely execution of GR/SR and provide feedback to purchase requestors to improve first-time right invoice handling.
• Support in addressing master-data issues, authorization issues, etc.
• Key user interacts with IM through logging of tickets and involved in testing P2P process changes in SAP/ARIBA.
• Maintain and administer all P2P-related IM tickets.
• Guide end-users to the available training material and provide functional explanation to training material to the end-users in the region.
• Ensure systems are used in an optimized way and fully aligned to the business processes as agreed by the P2P GPO to enable operational efficiency.
• Run and prepare KPI reporting on a periodical basis.

Support with complex invoice processing activities

• Establish and maintain seamless coordination & cooperation with all departments of Nouryon to ensure maximum process efficiency and productivity.
• Communicate and follow up with internal departments to resolve invoice issues and determine methods for expediting problem payments.
• Conduct root cause analysis and resolve problems associated with the processing of invoices and purchase orders.
• Monitor responses to vendor queries, and coordinate resolution of recurring issues in a timely and efficient manner to ensure stakeholder satisfaction.
• Ensure that all stakeholders are kept well informed of the P2P policies and procedures.
• Monitor the vendors portal, query mailbox, and follow up on invoice escalation.
• Monitor the Einvoice Power BI Dashboard.
• Perform miscellaneous job-related duties as assigned.
• Provide input for continuous improvement projects.
• Prepare and upload SOX controls.
• Support audit requests and special projects.

We believe you bring (Education and Experience):

• University education in Accounting, Business Finance
• Practical knowledge of P2P accounting in ARIBA, SAP
• At least 3-4 years of relevant working experience
• Experienced in using Microsoft Office
• English (strong) Spanish (strong)

Skills and Competences:

• Good analytical and interpersonal skills
• Strong written and verbal communication skills
• Strong hands-on mentality
• Ability to handle escalations in a professional way
• Able to work with deadlines and pressure, e.g., during month closing
• Is a team player
• Ability to act independently within the given mandate and procedures