Process Trainer

Key Responsibilities:

• Deliver onboarding, process, and refresher training for store teams and operations staff.
• Design and update training content such as SOP modules, product/process guides, presentations, assessments, and job aids.
• Translate retail business processes into practical, easy-to-understand training materials.
• Train teams on store operations, customer service standards, billing/POS processes, inventory practices, compliance, and operational hygiene.
• Partner with operations managers and cluster/regional teams to identify capability gaps and training needs.
• Conduct training effectiveness reviews through assessments, audits, store feedback, and operational performance metrics.
• Support new store launches, process rollouts, and refresher interventions for underperforming teams.
• Maintain training calendars, attendance records, certification trackers, and documentation.
• Ensure training content stays aligned with business policies, SOP changes, and customer experience expectations.
• Drive continuous improvement in training methods to improve adoption and on-ground execution.

Core Skills:

• Experience: 2-3 Years
• Retail operations training
• SOP and content design
• Facilitation and coaching
• Store process knowledge
• Stakeholder coordination
• Performance tracking
• Documentation and reporting

Core competencies:

• Retail Operations Knowledge
• Strong understanding of store operations, SOPs, inventory management, POS/billing processes, compliance, and customer service standards.
• Training Delivery & Facilitation
• Ability to conduct engaging onboarding, refresher, and process training sessions for frontline retail teams.
• Content Development & Instructional Design
• Expertise in creating SOPs, training modules, presentations, assessments, job aids, and digital learning content.
• Communication & Presentation Skills
• Ability to simplify complex retail processes into practical and easy-to-understand training content.
• Stakeholder Management
• Capability to collaborate effectively with operations, regional, and store teams to identify training needs and drive alignment.
• Coaching & Performance Improvement
• Ability to identify capability gaps, provide performance coaching, and support improvement initiatives for store teams.
• Training Effectiveness & Analytical Skills
• Competence in tracking training impact through assessments, audits, feedback, and operational performance metrics.
• Process Orientation & Attention to Detail
• Strong focus on process adherence, documentation accuracy, operational consistency, and compliance standards.
• Adaptability & Continuous Improvement
• Ability to update training methods, content, and delivery approaches based on changing business needs and feedback.
• Planning & Execution
• Strong organizational skills to manage training calendars, certifications, store launch training, and documentation efficiently.
• Digital & LMS Proficiency
• Familiarity with LMS platforms, digital learning tools, MS PowerPoint, Excel, and reporting systems.
• Customer-Centric Mindset
• Understanding of how frontline training contributes to customer experience, service quality, and business performance.