Process Developer OTC

Genpact

2 - 5 years

Mangalore

Posted: 22/05/2026

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Job Description

Sr. Associate - F&A - I2C

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Inviting applications for the role of Collections Process Developer The Accounts Receivable India organization oversees providing professional services to the legal entities operated by the client affiliates. Scope of service includes the end-to-end Collections & Dispute management process which is handled by our team located in India. Responsibilities: - Work closely with Team leader and Team members. - Perform Senior AR Specialist daily activities: complete daily tasks and supports others with coaching on completion of metrics. - Timely and actively contact external customers regarding unpaid invoices and do the follow-up based on the case (inbound/outbound calls emails online meetings). - Validates reasons for delinquency using appropriate sources of internal / external information. - Analyzes reasons for non-payment / reasons for disputes with internal / external customers and find the root causes. - Analyze miscellaneous items / open credit balances of customers and actively communicate with the customer to allocate them properly / to process refunds. - Prepare and process accounts reconciliation in communication with external / internal customers. - Analyze disputes root causes based on communication with external customers / dispute resolvers monitor and escalate delayed resolution of disputes. - Prepare regular and ad hoc analysis of her / his portfolio situation define priorities for contacting customers. - Regularly analyze in meetings with internal customers further actions for top collectable / disputed / miscellaneous cases. - Process shifting of uncollectable items for legal actions / ensure processing of write-offs. - Works or helps and guides junior colleagues on difficult account reconciliation / escalation cases. - Manage complex customer accounts. - Acts as a buddy of new joiners during business specific training shadowing. - Is the second voice collector within the team on escalated aged items. - Run existing reports on a daily weekly and monthly basis. - Improve & maintain reports based on the I2 C standards. - Learn and develop soft and hard skills based on Genome Profile setup. - Resolve customer inquiries promptly & accurately by understanding customer market & needs. - Proactively contact customers for timely collection or resolution of aged receivables by regularly collecting & analyzing customer data. - Have a controllership overview of the dunning cycle/letters. - Validate that reports meet risk & financial requirements. - Coordinate Payment Plan proposals pre-bankruptcy and pre-receivership recoveries once approved by the risk department. - There may be an opportunity to take part in special projects for those interested in personal / professional development opportunities. - Accomplish all responsibilities: in line with client compliance and integrity requirements. - Create update revise and submit standard operating procedures for approval. - Follow the training plan set by management complete it on time and highlight potential risks for delays. - Act as a backup or cross-trained for another process or scope of work. - Minimum

Qualifications

Bachelors - Accounting, Bachelors - Commerce, Bachelors - Economics, Bachelors - Finance, Masters - Finance

Certifications

Accounts Payable Certification - F-TecF-Tec, Certified Anti-Money Laundering Specialist (CAMS) - Professional School of Indian Banking (PSIB)Professional School of Indian Banking (PSIB), Certified Fraud Examiner (CFE) - ACFEACFE, Financial Modelling and Valuation Analyst - Corporate Finance Institute (CFI)Corporate Finance Institute (CFI), Microsoft Certified: Power BI Data Analyst Associate - MicrosoftMicrosoft

Required Skills

Accounting, Accounts Payable Process, Accounts Receivable (AR), Accounts Receivable Collection, Accounts Receivable Management (ARM), Cash Application, Collections Analytics, Collections Management, Credit Risk Management, SAP Overview

Language

English

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

F&A - I2C

Remote Type -

Office

Work Shift -

Flex Time (India)

Why join Genpact?
•   Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
•   Make an impact – Help global enterprises solve business challenges that matter
•   Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
•   Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
•   Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

About Company

Genpact is a global professional services and IT consulting company that specializes in digital transformation, business process management (BPM), data analytics, artificial intelligence, and outsourcing services. The company was founded in 1997 as a unit of General Electric and later became an independent public company._x000d_ _x000d_ Genpact works with industries such as banking, healthcare, insurance, manufacturing, and retail, helping organizations improve operations through automation, AI, cloud, and analytics solutions. It has operations in more than 30 countries and employs over 140,000 people globally.

Process Developer OTC

Genpact

Job Description

About Company

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