Process Developer
Genpact
2 - 5 years
Gurgaon
Posted: 22/05/2026
Job Description
Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.
If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.
Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.
Job Description
Inviting applications for the role of Process Developer/Management Trainee- Customer Care This position involves managing inbound calls from our premium North American customer base. You will be responsible for delivering top-tier customer service aiming for first-call resolution and exceeding customer expectations. Success in this role requires strong logical reasoning effective problem-solving techniques and the ability to establish a positive connection with customers through engaging conversations. In addition to direct customer interaction you will also contribute to departmental initiatives by participating in projects and generating reports as required. Responsibilities: - Answering phone calls in the languages mentioned with a nice controlled voice on a priority established by the team leader. - Able to sense other peoples emotions and provide the answer or support based on their needs. - Have a high-level tolerance without losing temper or being irritated by the day-to-day situation. - Identify and assess customers needs to achieve satisfaction - Build sustainable relationships and trust with customer accounts through open and interactive communication - Provide accurate valid and complete information by using the right methods/tools - Handle customer complaints provide appropriate solutions and alternatives within the time limits; - follow up to ensure resolution - Follow communication procedures guidelines and policies - Take the extra mile to engage customers - Being able to communicate effectively both verbally and in writing. - Able to sense other peoples emotions and provide the answer or support based on their needs. - Easy adjust to changing scenarios regarding ways of working. - Going beyond simply hearing the words that the other person speaks. - Trying to focus on the needs and provide the right solution. - Receiving and placing customer orders for the in-scope products/services (leasing credit bank accounts); - Customer service through electronic channels. - Projecting a positive image of the company and brand. - Implementing changes using your creativity and focus on process improvement. - Correct and complete documentation of all customer interactions. - Having a good know-how of the entire process. - Using time effectively and prioritize the daily tasks accordingly. - Sharing with all team members any relevant knowledge obtained through customer interactions. - Attending training sessions. - Arranging working schedules with colleagues flexibly according to business needs. - Successfully completing the training plan and passing the process knowledge test (PKT) on a regular basis. - Providing assistance to new colleagues whenever possible. - Inform the process trainers and the management team whenever the information in an SOP is identified as out-of-date - Able to use tools such excel word Power Point - as per the business and process requirements.Qualifications
Bachelors - Actuarial Science, Bachelors - Economics, Bachelors - Finance, Bachelors - Risk Management and Insurance, Masters - StatisticsCertifications
Associate in Claims (AIC) - The Institutes (USA)The Institutes (USA), Certified Financial Analyst (CFA) - SkillabSkillab, Certified Fraud Examiner (CFE) - ACFEACFE, Chartered Property Casualty Underwriter (CPCU) - Insurance Institute of America (IIA)Insurance Institute of America (IIA), Fellow of the Institute of Actuaries (FIA) - Institute and Faculty of Actuaries (UK)Institute and Faculty of Actuaries (UK)Required Skills
Fraud Management, Insurance, Life Insurance, Quality Management, ReinsuranceLanguage
EnglishLanguage Proficiency -
Upper Intermediate - B2Additional Job Location -
Job Type
RegularMaster Skill List -
Insurance - LifeRemote Type -
OfficeWork Shift -
Rotating (India)Why join Genpact?
• Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
• Make an impact – Help global enterprises solve business challenges that matter
• Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
• Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
• Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress
Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.
Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.
About Company
Genpact is a global professional services and IT consulting company that specializes in digital transformation, business process management (BPM), data analytics, artificial intelligence, and outsourcing services. The company was founded in 1997 as a unit of General Electric and later became an independent public company._x000d_ _x000d_ Genpact works with industries such as banking, healthcare, insurance, manufacturing, and retail, helping organizations improve operations through automation, AI, cloud, and analytics solutions. It has operations in more than 30 countries and employs over 140,000 people globally.
Services you might be interested in
We Search & Apply Jobs for You!
Our team scans through 1000s of opportunities and applies to roles best suited to your profile
Save 100+ hours and focus on what matters - cracking interviews and landing offers.
