Problem Management
Tata Consultancy Services
2 - 5 years
Bengaluru
Posted: 19/05/2026
Getting a referral is 5x more effective than applying directly
Job Description
TCS hiring for Problem Management
Location: Bangalore
Experience: 4-6
Must have:
- Participate in postmortem meetings and drive service providers to identify root cause including well defined corrective/preventive action plans
- Manage problem record lifecycle by ensuring that respective Incidents, Problems or Changes are identified, recorded, and tracked to resolution in line with agreed resolution plans
- Strong exposure to Service Now with a clear understanding of how tools should be used to support problem management process activities
- Pro- actively identify operational issue and trends
- Provides appropriate reporting and drive resolution working directly with Service Providers
- Monitors problem management performance metrics and Key Performance Indicators (KPIs)
- Facilitates and participates in problem management meetings with focus on recent major incidents, RCA status, incident trending, and operational issues
- Creating and updating of Problem Records
- Organizing and chairing Problem Investigation and Problem Review Meetings
- Driving investigations to identify the root cause of Problems, mitigating actions and service improvement initiatives (Including People, Process and Technology elements)
Services you might be interested in
We Search & Apply Jobs for You!
Our team scans through 1000s of opportunities and applies to roles best suited to your profile
Save 100+ hours and focus on what matters - cracking interviews and landing offers.
