Plus Support Executive

Company Description Konnections India is a new-age IT organization focused on building and delivering high-quality, customized technology solutions for its clients. The company specializes in custom system development, end-to-end IT solutions, and specialized products for enterprise customers. By designing tailored delivery models, Konnections India aligns closely with each clients unique needs and requirements. The organization is known for its ability to implement and manage complex IT systems effectively in fast-changing environments. Konnections India believes that integrating people, business, and technology is essential for creating sustainable value.

Role Description This is a full-time, on-site Plus Support Executive role based in Mumbai. The Plus Support Executive will manage day-to-day administrative and clerical activities, including maintaining records, organizing documents, and supporting office operations. The role involves handling phone calls with professional etiquette, routing inquiries, and providing timely support to internal teams and external stakeholders. The individual will support executives with scheduling, meeting coordination, and follow-ups, ensuring smooth communication and task completion. The Plus Support Executive will also assist in preparing basic reports, updating databases, and coordinating with other departments to resolve support-related issues efficiently.

Qualifications

• Strong administrative and clerical skills, including Administrative Assistance and Clerical Skills for managing records, documentation, and office processes.
• Excellent communication and Phone Etiquette skills to handle calls, respond to inquiries, and interact professionally with stakeholders.
• Experience in Executive Administrative Assistance, including calendar management, meeting coordination, and follow-up on tasks.
• Proficiency with basic office software (e.g., MS Office or Google Workspace) and comfort working with spreadsheets and databases.
• Strong organizational and time-management abilities, with attention to detail and accuracy.
• Ability to work collaboratively with cross-functional teams and maintain a customer-focused approach.
• Prior experience in a support, front-office, or administrative role is preferred.
• Minimum of a high school diploma; a diploma or degree in business, administration, or a related field is an advantage.

Role Overview

Were looking for a detail-oriented Support Resource (Executive) to handle customer queries, maintain records, and assist the sales/support team with day-to-day operations.

Key Responsibilities

Manage and respond to customer tickets and emails with clear, professional communication in English

Maintain and update data in Excel - reporting, tracking, and basic analysis

Work within Salesforce CRM to update records, track cases, and support the sales team

Coordinate with internal teams to ensure timely issue resolution

Required Skills

Excel: Proficient in formulas, data cleanup, and reporting

Salesforce SFA: Basic understanding of CRM workflows and data entry

Communication: Strong written English with proper grammar for customer replies and internal mails

Attention to detail and ability to handle multiple tasks in a fast-paced environment

Preferred

1-2 years of prior experience in customer support, sales operations, or a similar role

Exposure to ticketing systems and CRM platforms