PLM Support Engineer

Job Role: PLM Support Engineer

Job Location: Bangalore, Hyderabad, Pune

Work Mode: (Hybrid)

Experience : 6+ years

PLM and ALM is mandatory.

Job description:

• The Desktop Application Support Manager is responsible for overseeing the end-to-end lifecycle of enterprise desktop applications across the organization.
• This role ensures strategic governance, operational excellence, compliance, and continuous improvement of all desktop applications under the portfolio.
• The manager acts as a bridge between business stakeholders, IT service teams, vendors, and technical specialists to guarantee efficient service delivery and alignment with organizational goals.
• Strong engineering application knowledge (PLM, CAD, Simulation/SIM)
• Experience in RDE application management processes and lifecycle
• Ability to operate independently without heavy KT/training (given timelines)

Key Responsibilities

1. Portfolio Governance & Strategy

• Manage the complete portfolio of desktop applications, ensuring alignment with business needs and technology strategy.
• Establish governance processes for onboarding, lifecycle management, retirement, and compliance of applications.
• Assess application risks, dependencies, and impacts to inform prioritization and resource planning.

2. Service Delivery & Operations Management

Required Skills & Experience

Technical Skills

• Knowledge of Windows & macOS desktop ecosystems.
• Familiarity with ITSM tools (ServiceNow), license management tools, and security compliance frameworks.
• Experience in Power BI reporting, automation tools, RPA (UiPath/Power Automate) preferred.

Professional Skills

• Proven experience managing a large application portfolio (100+ apps) in an enterprise environment.
• Strong vendor and stakeholder management capabilities.
• Excellent analytical, communication, and documentation skills.
• Ability to lead cross-functional teams and drive structured governance.

Experience & Qualification

• 6+ years of experience in IT Application Support, End-User Computing, or Application Lifecycle Management.
• Prior experience in a management/lead role handling complex portfolios.
• Bachelor's degree in computer science, IT, Engineering, or equivalent.
• Industry certifications (ITIL, Microsoft Endpoint Manager, Azure Fundamentals) are an added advantage.

Key Performance Indicators (KPIs)

• SLA/KPI adherence across incidents, requests, and changes.
• Application health, compliance, and vulnerability closure status.
• License optimization and cost savings.
• Reduction in recurring incidents and packaging rework.
• Stakeholder satisfaction and audit readiness.