Platform Engineer
VMC Soft Technologies, Inc
2 - 5 years
Hyderabad
Posted: 11/06/2026
Job Description
Looking for an experienced Genesys IVR Platform Support Engineer
Locations: Bangalore, Hyderabad, Bhubaneswar, Noida, Gurgaon, Pune, Kochi
Experience: 6+ Years
Key Responsibilities:
Design, configure, and maintain IVR call flows, routing strategies, and scripts using Genesys platforms (Genesys Cloud/Genesys Engage)
Provide L2/L3 support and troubleshoot:
- SIP Trunking
- VoIP
- Voice Gateways
- Call Routing Issues
Monitor system health, capacity planning, upgrades, and security patching
Support integrations with:
- CRM platforms
- Ticketing tools
- AI-powered Conversational Bots
Generate reports, monitor SLAs, and enhance customer experience
Required Skills:
Genesys Engage / CTI Genesys
IVR & Telecom Domain Expertise
SIP Protocol Knowledge
Genesys Configuration Manager
AWS (EC2, S3, Auto Scaling, CloudFormation, CloudWatch)
Linux / Unix Administration
MySQL Commands & Queries
Networking Tools (nslookup, ping, traceroute, netcat, tcpdump)
Apache Tomcat & Apache HTTP Server
Splunk Querying
Strong collaboration and stakeholder management skills
If you have hands-on experience with Genesys IVR, Telecom, SIP, and Contact Center Technologies, we'd love to connect.
Interested candidates can share their updated resume @ recruiter2@vmcsofttech.com along with below details:
- Total Experience
- Relevant Genesys Experience
- Current CTC
- Expected CTC
- Notice Period
- Preferred Location
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