Payroll
TCS
8 - 12 years
Bengaluru
Posted: 01/07/2026
Job Description
Key Responsibilities
· Understanding the process, ensuring efficient incident resolution and maintaining customer satisfaction by monitoring performance, balancing workloads, acting as an escalation point, and fostering a positive customer service culture
· Playing end to end QC roles and Training other members on end-to-end process controls
· Serves as the primary liaison between the teams and the customers
· Provides or resolves risks, issues and decisions escalated to their level
· Preparation of monthly SLA metrics, dashboards and other required reporting
· US Payroll
About Company
Tata Consultancy Services (TCS) is one of the largest multinational IT services and consulting companies in the world, headquartered in Mumbai, India. It operates in over 50 countries and is a part of the Tata Group, India's largest business conglomerate. TCS offers a wide range of services including software development, consulting, digital transformation, and business solutions, serving industries such as finance, healthcare, retail, and telecommunications. Known for its global reach, technological expertise, and innovation, TCS is consistently ranked among the top IT services companies globally.
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