Payment Processing Ops Manager

Role: Payment Processing

Location: Bangalore

Experience: 12+ Years

Level: Ops Manager

About ARAs Client

ARAs Client is a global IT and business process services provider delivering innovative, high-quality technology and operational solutions across industries. With a strong focus on excellence and customer satisfaction, the company partners with leading financial services firms to deliver scalable, compliant, and efficient mortgage operations support.

Key Responsibilities

• Manage the Payment Processing Teams supporting Check Processing, ACH, Wire, Cards and FX Ops with team size of approx. 100+ resources (UM & Agents) and reporting to the AVP.
• Capable of independently leading & managing the day-to-day operations of the above mentioned LOB
• Process management
• People management
• Client relationship
• Internal Stakeholder Relationship Management
• Audits & Compliance
• Must have experience on US Payment Process across Check Processing, ACH, Wires, Cards FXops.
• Proactive to understand the process, doing RCA & putting mitigation plans in place for issues
• Play an integral role in continuous improvement of reporting processes
• Developing relationships with the business and ensuring span adds maximum value
• Manage ad hoc project work of Client
• Point of contact for the mentioned LOBs for the Clients & Internal stakeholders
• Manage team of diversity in terms of multiple locations, languages, culture etc.
• Provide leadership & guidance in building the team (UM & Associates)
• Flexible to work US shift timing

Skills & Competencies

• Hands on experience & nuances of operations related to US Payment processing
• Excellent people management skills, Issue resolution & leading by example
• Excellent client facing capabilities in terms of managing escalations & relationship
• Excellent communication (Written & Verbal English)
• Networking capability
• Analytical (Tactical & Strategic) & forward-thinking mindset
• Prior experience in running Process improvement, Six Sigma Projects & Business value adds to the
• client
• Good understanding NACHA, Fedwire/CHIPS/SWIFT and regulation related to ACH & Cards
• Strong knowledge of ACH processing rules and Card procedures and Dispute Handling
• Expertise payment platforms such as ACH Plus, ACHPS, or equivalent banking portals.
• Proficiency in bank account validation, exception handling, reconciliation, and settlement processes.
• Ability to operate in high-volume, deadline-driven environments while maintaining accuracy.

Behavioral Skills:

• Strictly US Shift Working Hours should be flexible to do Over Time duty if required.
• Punctual and adherence to attendance and Leaves
• Adhere to HR Policies as per Company

Nice-to-Have

• Prior Work Experience of Team Handling from same Industry for at least 2+ years
• Excellent communication skills to be part of Client calls and Management Calls.
• Self-driven, results-oriented with a positive outlook, and a clear focus on high quality
• and business profit

Qualification and Experience

• Any Graduate
• 12+ years of experience in payment processing with Check Processing and ACH Cards