Operations Team Lead

Teleperformance is hiring || Operations Team Lead

• Location: Ghansoli, Mumbai
• Process: International Banking Process

What we're looking for:

• Experience as an Operations Team Lead in BPO/Customer Service
• Strong people management and coaching skills
• Excellent communication and stakeholder management
• Proven ability to drive KPIs, productivity, quality, and customer satisfaction
• Experience in the International Banking Process will be an added advantage

Why Join Teleperformance

• Work with a global leader in customer experience management
• Excellent career growth opportunities
• Dynamic and collaborative work environment
• Competitive compensation and employee benefits