Operations Team Lead

Greetings From Tech Mahindra!

We are currently hiring for an Operations Team Lead - U3 in Sector 62, Noida, UP.

Notice Period: Immediate to 30 Days (Candidates with more than 30 days can't apply)

Role: Team Lead - Operations - U3 (Fulltime/Permanent)

Positions: 2

Payroll: Tech Mahindra

Client: UK Based (Publishing/Edtech - 800 Years old)

Locations: Sec 62, Noida, UP 2-way transportation will be provided within the radius of 30Kms.

Exp: 4+ years till 10Years (Min 2Years as a TL on papers is mandatory / Must have experience in managing only International projects from US OR UK OR Australis as a Team Lead is Mandatory / Must have exp in handling a team of at least 8 members & above)

Shift: UK shift (11:30AM till 9PM & Fixed week offs on Sat & Sun)

NOTE: Must be from BPO or KPO Background (People from IT OR Finance OR Sales OR Digital Marketing are not eligible)

APPLICANTS SPECIFICATION

• Graduation in any field
• Work experience: At least 2-7 years of experience as a Team Lead
• Initial test pass at the interview stage

KNOWLEDGE & EXPERIENCE / PERSONAL ATTRIBUTES

• Strong English verbal and written communication skills (CEFR C1 level for Reading and Writing)
• Proficient in working on MS Office suite of applications
• Knowledge of building KPI reports using Excel PIVOTs or PowerBI is preferable
• Has passion and committed to the success and growth of the team
• Ability to work independently and think out of the box
• A credible enthusiast with a relentlessly positive attitude and an effective leadership style
• Able to motivate and encourage others, coaching where appropriate
• A trusted, approachable 'go-to' and respected team player
• An excellent communicator; with excellent listening skills, patience, and open to a diversity of ideas, perspectives and differences in approach and cultural styles
• Confident & capable of interacting with multiple and complex stakeholder requirements
• First-rate time management and ability to prioritize
• Tenacity and attention to detail is critical
• Shows strong organizational skills
• High levels of accuracy and attention to detail
• Able to prioritize workload and meet deadlines
• Ability to work independently and in teams
• Flexible and calm can adjust to changing circumstances
• Must be able to learn, understand, and apply new techniques and work practices

Regards,

Dheeraj Kumar