Operations Team Lead

Responsibilities as Team Lead:

Operations Management

• Plan, execute, and monitor projects involving content writing and data annotation.
• Develop and enforce operational workflows to ensure timely delivery and quality standards.
• Manage project budgets, resource allocation, and KPIs.
• Effectively Manage SLAs, WBR, QBR, MBRs

Team Leadership

• Supervise and guide a team of content writers, annotators, and AI/ML engineers.
• Conduct regular team meetings, performance evaluations, and training programs.
• Foster a culture of collaboration, accountability, and continuous improvement.

Stakeholder Coordination

• Serve as the primary point of contact for clients and internal stakeholders.
• Provide project updates, address challenges, and ensure alignment with business objectives.

Quality Assurance

• Ensure deliverables meet client expectations and adhere to defined quality standards.
• Identify bottlenecks and implement improvements to workflows and processes.

Process Optimization

• Implement tools and technologies to enhance team productivity and project scalability.

What we need you to bring:

• Bachelors/masters degree in any domain
• 5+ years of experience managing operations for AI/LLM projects, content writing, or data annotation.
• 3+ Years Experience in People Management.
• Strong project and operations management expertise.
• Familiarity with AI/ML workflows, data labeling tools, and content management systems.
• Excellent leadership, organizational, and communication skills.