Operations Support Specialist

Exclusive and retained search by Contego

The Role:

The Operational Support Specialist is focused on the execution of daily operations, hands-on training, system troubleshooting, process compliance, and ensuring smooth, practical implementation of solutions. They work closely with the teams to address immediate operational needs, manage projects at a tactical level, and ensure operational efficiency.

• Project Leadership & Coordination: Take the lead on specific operational projects, ensuring they are executed effectively. Coordinate with cross-functional teams to achieve project objectives within timelines, providing progress updates to senior management.
• Change Management & Stakeholder Satisfaction:Proactively manage changes and risks in operational projects, ensuring stakeholder satisfaction through effective communication, feedback, and flexibility to adjust plans as needed.
• Improvement Solutions: Collaborate with teams to identify operational inefficiencies and design practical solutions, using data analysis to enhance efficiency and optimize performance on a day-to-day basis.

Training & Implementation Support

Develop user guides,SOPs, training materials, and documentation to support project implementations. Conduct hands-on training sessions for internal teams and clients on systems, processes, or tools to ensure smooth adoption and operational proficiency.

Operations Request Management

Manage incoming operational requests from internal teams, ensuring they are prioritized, tracked, and resolved in alignment with company procedures and timelines.

Cross-Functional Collaboration

Work with cross-functional teams to address process questions, system updates, or issues that arise, ensuring solutions are implemented swiftly and effectively.

System Error Identification & Troubleshooting

Identify system failures, errors, and inefficiencies. Troubleshoot and collaborate with the relevant teams to resolve operational issues and implement corrective measures.

Compliance & Efficiencies

Ensure operational tasks are executed in accordance with company policies and regulatory requirements. Work closely with the Senior Consultant to guarantee processes are compliant and efficient.

Requirements:

• 5 years in marketing services or advertising services environment, with exposure to cross functional operations, technology or finance
• Experience in smart sheet and lucid charts, proficiency with Mtivity platform
• Proficient in MS office, powerpoint and excel
• Strong communication skills
• Tech savvy, with experience using technology to solve operational issues