Operations Support Coordinator [T500-26766]

Talent500 is hiring for one of its clients.

About the Role

The Operations Support Coordinator provides support to the other operations functions and their internal customers. This role focuses heavily on supporting order entry, order exception management. The use of our POS, Ecomm and ERP systems along with the operations teams other tools such as AirTable to manage, manipulate and store data from our partner portals.

This is an excellent role for someone who enjoys problem-solving, delivering exceptional service, and growing their skills within operations.

What Youll Do:

Order Entry and Exception Management (Primary Focus):

• Enter orders for our wholesale internal clients that do not enter via EDI or client portals.
• Troubleshoot and resolve issues with D2C orders that need attention due to back order in our ERP or our WMS system.
• Review orders that have been put on hold at our 3PL due to missing information, not enough inventory that need resolution in multiple systems. Communication in Asana for customer outreach by our CX team.
• Support operation functions with all hands order clean up or corrective actions caused by logic or network connectivity issues
• Run audits and provide reporting on a daily or weekly cadence for Returns, or other transactions that need corrective action. Process our licensing work orders with our Decorator and push ASN reports and post ship files when needed to the FTP for fulfillment.
• Deliver clear, timely communication to the operations counterpart to ensure excellent service and minimal issues.

Maintenance, Documentation & Inventory Management:

Compile all import and export entry documents for the following use:

• Future audit requirements.
• Invoice matching.
• Trend reporting and posting to our database.

Data entry and reconciliation of 3PL bi-monthly transactions for:

• Invoice reconciliation.
• Budgetary capture and forecasting.

Chargeback management and reconciliation:

• Pull information from Trading Partner portals.
• Compile chargeback reasons, credits and enter into database.
• Escalate large value credits.
• Work with Operations counterpart on resolution of processing error to remedy and prevent future chargebacks.

RTV receiving and reconciliation

• Review reporting and create needed inventory adjustments.
• Prepare adjustments and provide to Finance to approval and transactions.
• Maintain RTV cycle end to end compliance reporting.

What Youll Bring:

• 12 years of experience in data entry, order exception management and trend analysis.
• Familiarity with ERP systems and databases.
• Strong communication skills with the ability to explain technical issues to non-technical users.
• A customer-first mindset, high attention to detail, and the ability to prioritize effectively.
• A willingness to learn, grow, and adapt in a fast-paced retail environment.