Operations Project Manager

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Team & People Management

• Lead, mentor, and develop team managers, project leads, and offshore delivery teams
• Own workforce planning, resource allocation, and capacity management
• Drive performance improvement, employee engagement, and succession planning

Stakeholder & Client Management

• Act as the primary offshore operations contact for onshore stakeholders and leadership
• Lead governance meetings and present delivery performance, risks, and improvement plans
• Manage escalations end-to-end with timely resolution and clear communication

Quality, Governance & Continuous Improvement

• Build dashboards and reporting mechanisms to track delivery performance
• Drive process standardization, root-cause analysis, and corrective actions
• Identify automation opportunities to improve productivity
• Ensure compliance with organizational, security, and quality standards

Reporting

• Own daily, weekly, and monthly operational reporting on SLA adherence, delivery timelines, quality, utilization, and risks

Required Experience

• 1216 years of overall experience in IT Operations, Delivery Management, Service Delivery, or Technology Delivery
• 68 years in a managerial or delivery leadership role, specifically managing offshore teams reporting into onshore/global stakeholders
• Proven track record managing multiple projects/workstreams with governance and KPI accountability
• Experience handling delivery risks, escalations, and stakeholder expectations
• Background in software development, technology services, or insurance technology

Required Skills

Offshore Delivery Management Operations Management SLA Management Delivery Governance Team Leadership Resource & Capacity Planning Stakeholder Management Risk & Escalation Management KPI Management Process Improvement Management Reporting

Preferred Skills

• Insurance/InsurTech domain experience
• Experience with global or Middle East-based stakeholders
• Agile, Scrum, SDLC knowledge
• Jira, Azure DevOps, Confluence, or MS Project
• ITIL, Lean, Six Sigma, or PMP certification

Education

Bachelor's degree in Engineering, Computer Science, IT, or Business Administration. MBA or relevant certifications (PMP, ITIL, Agile, Scrum, Lean, Six Sigma) preferred.

Location: Chennai | Work Mode: Work from Office | Type: Full-Time