Operations Manager

Were Hiring || Operations Manager Jaipur

• Location: Jaipur (Manasarovar)
• Process: Premium International (Chat & Email)

Key Responsibilities:

• Lead and manage end-to-end operations for Chat & Email support processes
• Drive KPIs including SLA, Quality, CSAT, Productivity & Revenue targets
• Develop and mentor Team Leaders and frontline teams
• Ensure process compliance and client satisfaction
• Identify improvement opportunities and implement best practices
• Stakeholder management and regular client governance calls

Eligibility Criteria:

• Proven experience in managing international BPO operations
• Strong understanding of written customer support channels (Chat & Email)
• Excellent communication and stakeholder management skills
• Strong analytical and problem-solving abilities
• Graduation mandatory

Diversity profiles will be preferred.