Operations Manager

Job Description

Required Information Details

1 Role- Operations Manager

2 Required Technical Skill Set -Infrastructure Network Operations Manager

3 Desired Experience Range - 8 to 12 years

4 Location of Requirement - Chennai

5 Mode of Interview- Walking Drive

6 Location for the Interview- TCS, Kumaran Nagar, 415/21-24, TNHB Main Rd, Shollinganalur Chennai, Tamil Nadu 600120

7 Date of Interview- 20-06-2026 (Saturday)

Desired Competencies (Technical/Behavioral Competency)

Must-Have (Ideally should have a minimum of 5 years of Network Technical experience)

10+ years of experience in Service Delivery and / or IT infrastructure Operations

Lead and mentor a team of network reliability engineers and service management, assigning tasks and ensuring efficient operations

Build and maintain strong relationships with clients, addressing their concerns, and providing regular performance updates

Monitor network performance against SLAs, identify potential issues, and take proactive measures to maintain service levels

Oversee day-to-day network operations including monitoring network health, troubleshooting issues, and coordinating with network engineers for complex problems

Lead the incident response process for network outages, coordinating with relevant teams to quickly identify the root cause and restore service

Generate reports on network performance metrics, identifying areas for improvement and presenting findings to stakeholders

Proficiency in using network monitoring and management tools like ManageEngine, SolarWinds, ScienceLogic etc

Knowledge of ITIL service management practices, particularly incident management, problem management, and change management

Excellent written and verbal communication skills to effectively interact with customers and technical teams

Understanding of network technologies including routing protocols (BGP, OSPF), switching, firewalls, load balancing, and network security

Good-to-Have

Minimum of 5 years experience in Infrastructure operations support

Support with 24x7 operations (Rotational Shifts)

ITIL Certified or a Strong working knowledge of ITIL Incident, Problem and Change Management disciplines would be added advantage

CCNA / CCNP or other relevant Network certifications

Expectations from the role

Ensure precise and efficient service delivery

Carrying out the responsibility involves monitoring daily and overall progress

Managing the project teams and budgets and resolving challenges

Possess strong project management and problem solving skills