Operations Manager – Database Administration

Job Title: Operations Manager Database Administration

Experience: 12+ years

Location: Pune- HYBRID

Role Summary

Experienced Operations Manager with Senior DBA expertise in managing mission-critical

database environments in cloud ecosystems. Combines deep technical knowledge with strong

operational leadership to ensure high availability, performance, and reliability in a 24x7 global delivery model.

Proven ability to lead incident management, drive automation, enforce governance, and improve SLA

performance while mentoring teams and collaborating with cross-functional stakeholders. Acts as a key escalation point and decision-maker for complex production environments.

Operations Manager:

Led end-to-end P0/P1 incident management as Incident Commander, driving war rooms/bridge

calls and reducing MTTR through rapid decision-making and cross-team coordination

Owned SLA compliance (response & resolution), proactively identifying risks and driving

improvements in MTTR, MTTD, and overall service reliability

Directed major incident bridge calls, ensuring structured execution, clear task ownership,

and timely resolution across Infra, App, Network, and vendor teams

Acted as primary stakeholder SPOC, managing escalations and delivering clear

communication on incident impact, status, and recovery timelines

Conducted deep Root Cause Analysis (RCA) across infrastructure, application, and network

layers to identify true failure points

Led blameless postmortems, driving actionable engineering fixes and preventive measures

to eliminate repeat incidents

Developed and maintained runbooks, SOPs, and automated remediation workflows,

improving operational efficiency and reducing manual intervention

Drove operational governance and team leadership for L1/L2/L3 support, ensuring 24x7

readiness, strong ticket hygiene, and a culture of accountability and continuous improvement.

Technical Expertise (Senior DBA Scope)

Architect and manage complex multi-tenant database environments in cloud platforms

Own database uptime, performance SLAs, and capacity planning

Design and implement backup, recovery, and disaster recovery strategies

Lead RCA for major incidents and ensure systemic fixes

Drive automation of DBA operations (monitoring, maintenance, reporting)

Approve and govern database changes via CAB processes

Establish and enforce database standards, runbooks, and best practices

Serve as senior escalation point for P1/P2 incidents

Mentor DBAs and CloudOps engineers, building strong technical capabilities

Core Technical Skills

Progress Database (Mandatory)

Linux (Production-grade administration)

Database performance tuning & troubleshooting

Capacity planning and high availability design

Backup & recovery strategies

Automation and scripting mindset

Additional / Preferred Skills

SQL Server, MySQL, MariaDB, Cassandra

AWS (RDS, EC2, CloudWatch)

Python, Bash scripting

MongoDB

ITSM tools (ServiceNow or equivalent)

Monitoring & alerting platforms

Governance, Stakeholder & Delivery Management

Own service health dashboards, SLA tracking, and availability reporting

Act as primary accountability owner for customer environments/platforms

Collaborate with Service Delivery Managers, Client Managers, and Engineering teams

Drive continuous improvement across reliability, performance, automation, and cost

optimization

Ensure compliance, audit readiness, and security standards adherence

Manage operational risks, mitigation strategies, and leadership reporting

Support customer onboarding, transitions, and go-live readiness

Strengthen 24x7 operational model and on-call leadership

Interested candidates can share there cv-

shivangi.manandhar@etenico.com