Operations Executive

Operations Executive

About the Role

We are looking for a detail-oriented and analytical Operations Executive to support business operations, CRM management, MIS reporting, and process improvement initiatives. The role will work closely with leadership and cross-functional teams to ensure operational efficiency, data accuracy, and actionable business insights that drive performance and decision-making.

Key Responsibilities

• Manage and maintain CRM systems, ensuring data accuracy, integrity, and user compliance.
• Prepare and publish daily, weekly, and monthly MIS reports and dashboards.
• Track business, sales, operational, and productivity KPIs and provide performance insights.
• Analyze data trends, identify gaps, and recommend corrective actions to improve business outcomes.
• Support leadership with reporting, forecasting, and business performance reviews.
• Develop, document, and improve operational processes, SOPs, and workflows.
• Drive process improvement and automation initiatives to enhance efficiency and productivity.
• Collaborate with Sales, Marketing, Student Success, Finance, HR, and other teams to support operational requirements.
• Ensure compliance with established processes, reporting standards, and operational controls.

Requirements

• Bachelor's degree in Business Administration, Operations, Analytics, Management, or a related field.
• 25 years of experience in Operations, MIS, Business Analytics, CRM Administration, or Process Management.
• Strong proficiency in Microsoft Excel and reporting tools.
• Experience working with CRM platforms such as Zoho, HubSpot, Salesforce, or similar systems.
• Strong analytical, problem-solving, and data interpretation skills.
• Excellent communication, coordination, and stakeholder management abilities.
• Experience with Power BI, Looker Studio, or other dashboarding tools will be an added advantage.

What We're Looking For

• Strong attention to detail and data accuracy.
• Process-driven mindset with a focus on continuous improvement.
• Ability to manage multiple priorities in a fast-paced environment.
• Proactive, solution-oriented, and highly organized professional.