About the Role

We are looking for a hands-on and detail-oriented D2C Operations Specialist to own and
scale the end-to-end operations of Divine Heals a fast-growing spiritual wellness brand
dealing in crystals, rudraksha, and healing products.

This is a ground-up role. You will be responsible for building the operational backbone of
the business from inventory management and order fulfillment to packaging oversight,
dispatch coordination, and daily ops management.

You will work directly with leadership
and be expected to bring structure, systems, and scalability to every operational
touchpoint.

Key Responsibilities

Own end-to-end inventory management procurement planning, stock levels,
reorder triggers, and dead stock control
Oversee daily operations including order processing, fulfillment, and returns
management
Manage the complete packaging process ensuring packaging quality,
consistency, and brand standards are maintained on every order
Own dispatch operations end-to-end courier coordination, shipment tracking,
delivery TAT, and exception handling
Manage vendor and supplier relationships for products, packaging materials, and
logistics partners
Maintain and manage Shopify backend inventory sync, product listings, and order
management
Build and implement SOPs for all operational processes including packaging and
dispatch workflows
Track and report key operational metrics daily
Identify bottlenecks in the ops flow and proactively solve for them
Scale operational capacity in line with business growth

What We're Looking For

24 years of experience in D2C or e-commerce operations
Strong working knowledge of inventory management principles
Hands-on experience with Shopify mandatory
Prior experience managing packaging and dispatch operations
Proficiency in Excel/Google Sheets for inventory and ops tracking
Familiarity with inventory management tools
High ownership mindset with strong attention to detail
Ability to work independently and build processes from scratch

Key Metrics You Will Own

Inventory turnover ratio
Order fulfillment TAT
Packaging quality and consistency
Dispatch accuracy and on-time delivery rate
Stock-out rate
Return processing TAT
COGS per SKU

Operations Associate - Ecommerce

Blue Dot Transform Consulting

Let experts apply while you prepare for interviews

Job Description

Services you might be interested in

We Search & Apply Jobs for You!