Operations Assistant

We Are Hiring: Operations Support Specialist (BPO)

We are looking for a detail-oriented and process-driven Operations Support Specialist to join our team. If you have experience in customer support, ticket handling, order management, or back-office operations, this could be a great opportunity for you.

Key Responsibilities:

• Handle inbound tickets related to orders, tracking, and shipping issues
• Update order details, tracking information, and internal records accurately
• Resolve customer queries and standard exceptions as per SOPs
• Escalate complex cases when required
• Maintain proper documentation and internal notes
• Meet daily productivity and quality targets

Requirements:

• 6 months of experience in BPO, customer support, or operations support
• Experience with ticketing tools like Zendesk is preferred
• Strong communication and problem-solving skills
• Good attention to detail and data accuracy
• Ability to work in a fast-paced environment

Preferred Candidate Profile:

• Experience in logistics, e-commerce, or order processing
• Comfortable working on repetitive workflows
• Strong written English and documentation skills

Interested candidates can apply or share their updated resume on ashu.v@jmdtechnologiesinc.com