Observability Engineering and Platform Reliability

Application Support Engineer Observability & Platform Reliability

Job Description Summar

yWe are seeking a hands-on Application Support Engineer with a strong focus on Observability Engineering and Platform Reliability to join the Technology Operations team

.This role is responsible for designing, implementing, and optimizing observability solutions across cloud-based applications and infrastructure. The ideal candidate will bring experience with Splunk, Google Analytics (or Google Analytics 4), and/or Bindplane, along with a strong foundation in AWS, automation, and Infrastructure as Code (IaC)

.This role combines application support, observability engineering, and automation, with a focus on improving system visibility, telemetry quality, alerting accuracy, and operational reliability

.
Key Responsibiliti

esObservability & Monitoring (PRIMARY FOCU

• S)Design, implement, and maintain observability solutions using tools such as Splunk, Google Analytics, Bindplane, and Cloud-native monitoring too
• lsDevelop and optimize logging, metrics, and tracing strategies across applications and infrastructu
• reBuild and maintain dashboards, alerts, and anomaly detection mechanisms to proactively identify system issu
• esIntegrate telemetry data across multiple sources to improve end-to-end system visibili
• tyImprove signal-to-noise ratio in alerting and reduce alert fatigue through tuning and correlati

onApplication & Production Suppo

• rtTroubleshoot issues across application, infrastructure, and integration layers in production and non-production environmen
• tsSupport application health monitoring and drive improvements in system reliability and performan
• ceParticipate in incident response and root cause analysis using observability da

taAutomation & Platform Engineeri

• ngBuild and enhance automation using Ansible and scripting (Python/Bash) for observability deployment and manageme
• ntImplement observability components using Infrastructure as Code (Terraform, CloudFormation, etc
• .)Standardize observability patterns and reusable components across supported platfor

msCloud & Integrati

• onSupport applications hosted in AWS environments, including integration with telemetry and monitoring platfor
• msCollaborate with engineering teams to instrument applications for better observability (logs, metrics, trace
• s)Support third-party enterprise platforms (SAP, Oracle, Axway, Qlik) with observability integratio

nsOperational Excellen

• ceMaintain systems aligned with N1 patching standar
• dsDocument observability patterns, dashboards, alerting strategies, and operational procedur
• esContribute to continuous improvement initiatives focused on reducing MTTR and improving system insig

ht
Required Qualificati

• ons4+ years of experience in Application Support, Observability Engineering, or Systems Engineer
• ingHands-on experience with Splunk (requir
• ed)Experience with Google Analytics (GA/GA4) and/or Bindplane for telemetry collection and rout
• ingStrong experience with monitoring, logging, and observability concepts (metrics, logs, trac
• es)Hands-on experience with AWS environme
• ntsExperience with automation tools (Ansible preferr
• ed)Hands-on experience with Infrastructure as Code (Terraform, CloudFormation, or simil
• ar)Experience with incident management, troubleshooting, and root cause analy
• sisScripting experience (Python, Bash, or simil

ar)
Preferred Qualificat

• ionsExperience designing or improving enterprise observability framew
• orksExperience integrating multiple telemetry sources into centralized platforms (Splunk, e
• tc.)Experience with Bindplane for log/metric collection pipel
• inesFamiliarity with Google Analytics for user behavior / digital telemetry anal
• ysisExperience supporting COTS platforms (SAP, Oracle, Axway, Qlik) with monitoring instrumenta
• tionExposure to CI/CD pipelines and DevOps pract
• icesExperience with ServiceNow or ITSM t
• oolsUnderstanding of distributed systems and microservices observability challe