Network SI

Role: Network SI

Location: Chennai/ Bangalore/ Pune

Experience: 5-10 Years

Apply only if you are joining within 0-30 days notice.

1

Must-Have

Role & Responsibilities: -

• Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.
• Monitor infrastructure
• Identify problems and errors
• Ensure that the assigned infrastructure at the client is configured, installed, tested and operational.
• Report and escalate issues to 3rd party vendors if necessary.
• Network L1 Eng to be responsible for producing Health check and other reports that are necessary for the correct operation of processes
• Provide telephonic support to clients when required and update the relevant systems as per standard process
• Perform the necessary hand over procedures in cases where shift work is required.
• Must have good process knowledge about Incident Management Change & Vendor engagement process
• To troubleshoot equipment and network problems, participate in critical maintenance windows, and to open and track TAC cases through to problem resolution on pre and postproduction issues.
• To raise equipment, Return Material Authorizations (RMAs) and to track these through to problem resolution.

Technical Requirement: -

• Monitoring Tool Exp (Mandate)- Spectrum, Solar Winds, HP NNMi etc
• Strong knowledge Switching & Routing / LAN, WAN internet and intranet network troubleshooting.
• Hands-on experience with monitoring, network diagnostic and network analytics tools
• Good networking protocols and standards such as TCP/IP, OSI, UDP, Layer2(VLANS, STP, VTP), Routing Protocols (RIP, EIGRP, OSPF, BGP) WAN technologies (IPsec, VPNs, MPLS, Qos)
• Troubleshoot various issues like Link down, packet drops, Link flapping ect
• Knowledge of redundant protocols HSRP, VRRP and GLBP.
• L2 Security: MAC, ACL, Port Security, VLAN, VTP, STP, RSTP. Knowledge on working with wireless LAN Controllers, Cisco Meraki, Cisco APS, Standalone APS.
• Implement and manage effectiveness of Incident, Service Request, Change management processes for the service area

2

Good-to-Have

1. Pune /Chennai/Bangalore {Pune to be first preference)

2. Flexible for rotational shifts

3. CCNA /CCNP Certification is a must

SN

Role descriptions / Expectations from the Role

1

Network Engineer (L1) focus on first line support for standard and low complexity incidents and maintains the Networking environmental and monitoring equipment.

Monitor infrastructure

2

Monitor infrastructure

3

Report and escalate issues to 3rd party vendors if necessary.

4

Network L1 Engineer to be responsible for producing Health check and other reports that are necessary for the correct operation of processes

5

Perform the necessary hand over procedures in cases where shift work is required.

6

Must have good process knowledge about Incident Management Change & Vendor engagement process